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Roy Morgan Customer Satisfaction Awards November Winners

Visit the Roy Morgan Customer Satisfaction Awards website to monitor the ongoing movements in Customer Satisfaction for many businesses across different industries.

Roy Morgan Research has announced the monthly Customer Satisfaction Award winners. The November results show new leaders in Banks, General Insurers, Risk & Life Insurers, Business Insurers, Business Superannuation Manager, Retail Superannuation Funds, Hardware Stores, Shoe Stores, Home Phone Providers, Domestic Airline, and Car Manufacturers. Winners of each category are listed below. Full details of all winners and runners up are available at

November 2013 Award Winners:


Bank of the Month Victoria Teachers Mutual Bank 
Major Bank of the Month Commonwealth Bank
Credit Union of the Month CUA 
Building Society of the Month Greater Building Society
General Insurer of the Month Defence Service Homes
Private Health Insurer of the Month Teachers Federation Health
Risk & Life Insurer of the Month Insuranceline
Business Bank of the Month ING Direct
Major Business Bak of the Month Westpac
Business Insurer of the Month Elders
Business Super Manager of the Month Colonial First State & Sunsuper
Retail Super Fund of the Month Plum
Industry Super Fund of the Month ESSSuper


Auto Store of the Month Autobarn
Coffee Shop of the Month Michel's Patisserie
Clothing Store of the Month Sussan
Department Store of the Month Myer
Discount Department Store of the Month  Harris Scarfe
Discount Variety Store of the Month The Reject Shop
Furniture/Electrical Store of the Month The Good Guys
Hardware Store of the Month True Value Hardware
Music/Book Store of the Month JB Hi-Fi
Chemist/Pharmacy of the Month Guardian
Quick Service Restaurant of the Month Subway
Service Station of the Month  7-Eleven
Shoe Store of the Month Mathers
Sports Store of the Month Rebel
Supermarket of the Month Foodland


Home Phone Provider of the Month Southern Phone
Home Internet Service Provider of the Month  Internode
Mobile Handset Provider of the Month Apple
Mobile Phone Service Provider of the Month Amaysim

Travel and Tourism

Domestic Airline of the Month Qantas
International Airline of the Month Sinagapore Airlines
Hotel and Resort of the Month Sofitel


Electricity Provider of the Month  Red Energy 
Gas Provider of the Month Kleenheat Gas


Car Manufacturer of the Month (October 2013) Lexus

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 50,000 consumers annually), as well as Roy Morgan’s Business Single Source survey (over 20,000 business decision makers annually). These two large, nationwide studies provide a thorough and accurate way to identify and recognise Australia’s top businesses in Customer Satisfaction.

Visit the Roy Morgan Customer Satisfaction Awards website. This website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.