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Roy Morgan Customer Satisfaction Awards November Winners

Roy Morgan Research has announced the November monthly Customer Satisfaction Award winners.

Roy Morgan Research has announced the monthly Customer Satisfaction Award winners. The November results show new leaders in Building Societies, Credit Unions, Major Banks, Private Health Insurers, Risk & Life Insurers, Major Business Banks, Coffee Shops, Retail Super Funds, Internet Service Providers, Domestic Airlines and Gas Providers. Winners of each category are listed below. Full details of all winners and runners up are available at

November 2014 Award Winners


Bank of the Month P &N Bank
Major Bank of the Month Commonwealth Bank
Credit Union of the Month People's Choice Credit Union
Building Society of the Month IMB
General Insurer of the Month Defence Service Homes Insurance
Private Health Insurer of the Month Teachers Federation Health
Risk & Life Insurer of the Month Insuranceline
Business Bank of the Month Bendigo Bank
Major Business Bank of the Month NAB
Business Insurer of the Month NRMA
Business Super Manager of the Month REST
Retail Super Fund of the Month Plum
Industry Super Fund of the Month ESSSuper


Auto Store of the Month Autobarn
Coffee Shop of the Month Starbucks
Clothing Store of the Month Suzanne Grae
Department Store of the Month Myer
Discount Department Store of the Month  Target
Discount Variety Store of the Month The Reject Shop
Furniture/Electrical Store of the Month Ikea
Hardware Store of the Month True Value Hardware
Chemist/Pharmacy of the Month Guardian
Quick Service Restaurant of the Month Crust Pizza
Service Station of the Month  Gull
Shoe Store of the Month Betts/Betts Kids
Sports Store of the Month SportsPower
Supermarket of the Month Aldi


Home Phone Provider of the Month Southern Phone
Home Internet Service Provider of the Month  Internode
Mobile Handset Provider of the Month Apple
Mobile Phone Service Provider of the Month Amaysim

Travel and Tourism

Domestic Airline of the Month Qantas
International Airline of the Month Singapore Airlines
Domestic Business Travel Airline Qantas


Electricity Provider of the Month  ActewAGL 
Gas Provider of the Month Elgas


Car Manufacturer of the Month (October 2014) Lexus

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 50,000 consumers annually), as well as Roy Morgan’s Business Single Source survey (over 12,000 business decision makers annually). These two large, nationwide studies provide a thorough and accurate way to identify and recognise Australia’s top businesses in Customer Satisfaction.

Visit the Roy Morgan Customer Satisfaction Awards website. This website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.

For comments or more information please contact:
Roy Morgan - Enquiries
Office: +61 (03) 9224 5309