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Roy Morgan announces 2014 winners of Customer Satisfaction Awards

Last night, Roy Morgan Research revealed the winners of its fourth annual Customer Satisfaction Awards at a gala dinner in Melbourne.

Last night, Roy Morgan Research revealed the winners of its fourth annual Customer Satisfaction Awards at a gala dinner in Melbourne.

Michele Levine, CEO of Roy Morgan Research, presented 37 awards to businesses that topped their respective fields with outstanding levels of Customer Satisfaction, as judged by more than 50,000 consumers and 12,000 business decision-makers throughout 2014.

Some businesses — including Apple, Bendigo Bank, Westpac, The Good Guys and Internode — confirmed their reputation for outstanding service with their fourth consecutive win, while others celebrated for the first time. Betts scored its first Shoe Store of the Year award, while True Value Hardware trumped previous two-time winner Home Timber & Hardware for the Hardware Store of the Year award.

Qantas emerged victorious as the Domestic Airline of the Year and Domestic Business Airline of the Year. In the International Airline of the Year category Singapore Airlines emerged victorious for the third year in a row.

David Jones reclaimed the title of Department Store of the Year and Suzanne Grae reclaimed Clothing Store of the Year.

There was significant turnover in the ever-eventful Banking and Finance industry. People’s Choice Credit Union nabbed Credit Union of the Year from 2013 winner Credit Union Australia, CBHS reclaimed Private Health Insurer of the Year award and Greater Building Society lived up to its name, retaining Building Society of the Year.

The Annual Customer Satisfaction Awards are based on 12 months of data from Roy Morgan’s Consumer Single Source survey, as well as Roy Morgan’s Business Single Source survey.

Customer Satisfaction Awards 2014 — Winners

Car Manufacturer of the Year

Lexus

Bank of the Year

P&N Bank

Building Society of the Year

Greater Building Society

Credit Union of the Year

People's Choice Credit Union

General Insurer of the Year

Defence Service Homes Insurance

Industry Superannuation Fund of the Year

ESSSuper

Retail Superannuation Fund of the Year

Plum

Major Bank of the Year

Commonwealth Bank

Major Business Bank of the Year

Westpac

Private Health Insurer of the Year

CBHS

Risk & Life Insurer of the Year

Insuranceline

Business Bank of the Year

Bendigo Bank

Business Insurer of the Year

NRMA

Business Superannuation Manager of the Year

REST Super

Auto Store of the Year

Autobarn

Chemist/Pharmacy of the Year

Guardian

Clothing Store of the Year

Suzanne Grae

Coffee Shop of the Year

Michel's Patisserie

Department Store of the Year

David Jones

Discount Department Store of the Year

Target

Discount Variety Store of the Year

The Reject Shop

Furniture/Electrical Store of the Year

The Good Guys

Hardware Store of the Year

True Value Hardware

Quick Service Restaurant of the Year

Crust Pizza

Service Station of the Year

Gull

Shoe Store of the Year

Betts/Betts Kids

Sports Store of the Year

SportsPower

Supermarket of the Year

Aldi

Mobile Phone Handset Provider of the Year

Apple

Home Phone Provider of the Year

Southern Phone

Home Internet Service Provider of the Year

Internode

Mobile Phone Service Provider of the Year

Amaysim

Domestic Airline of the Year

Qantas

Domestic Business Travel Airline of the Year

Qantas

International Airline of the Year

Singapore Airlines

Electricity Provider of the Year

ActewAGL

Gas Provider of the Year

Red Energy

Michele Levine, CEO, Roy Morgan Research, says:

“Since their inception four years ago, the Roy Morgan Research Customer Satisfaction Awards have earned a reputation as the most accurate and reliable measure of customer satisfaction in the country.

“By aggregating 12 months’ worth of responses to our Consumer Single Source and Business Single Source surveys, Roy Morgan is able to identify and celebrate those businesses — large and small — that have outperformed their competitors in Customer Satisfaction.

“Congratulations to this year’s winners, whose continued commitment to satisfying their customers is setting industry standards and being recognised not only by consumers but by businesses around Australia.”

The Roy Morgan Customer Satisfaction Awards highlight the winners but this is only the tip of the iceberg. Roy Morgan tracks customer satisfaction, engagement, loyalty, advocacy and NPS across a wide range of industries and brands. This data can be analysed by month for your brand and importantly your competitive set.

Need to know what is driving your customer satisfaction?

Check out the new Roy Morgan Customer Satisfaction Dashboard at www.roymorgan.com/awards2014

For comments or more information please contact:
Roy Morgan - Enquiries
Office: (+61) (03) 9224 5309
askroymorgan@roymorgan.com