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Roy Morgan Customer Satisfaction Awards May Winners

Roy Morgan Research has announced the monthly Customer Satisfaction Award winners

Roy Morgan Research has announced the monthly Customer Satisfaction Award winners. The May results show new leaders in Banks, Insurers, Industry and Retail Super Funds, Clothing Stores, Department Stores, Hardware Stores, Chemists, Quick Service Restaurants, Liquor Stores, Mobile Phone Service Providers and Car Manufacturers. Winners of each category are listed below. Full details of all winners and runners up are available at CustomerSatisfactionAwards.com.

May 2015 Award Winners:

Finance

Bank of the Month

Teachers Mutual Bank

Major Bank of the Month

Commonwealth Bank

Building Society / Credit Union of the Month

Newcastle Permanent Building Society

General Insurer of the Month

RACT

Private Health Insurer of the Month

Teachers Federation Health

Risk & Life Insurer of the Month

Real Insurance

Retail Super Fund of the Month

Asgard

Industry Super Fund of the Month

Cbus

Retail

Auto Store of the Month

Supercheap Auto

Coffee Shop of the Month

Donut King

Clothing Store of the Month

Rockmans

Department Store of the Month

David Jones

Discount Department Store of the Month

Harris Scarfe

Discount Variety Store of the Month

The Reject Shop

Furniture/Electrical Store of the Month

Betta Electrical

Hardware Store of the Month

Home Timber & Hardware

Chemist/Pharmacy of the Month

Soul Pattinson

Quick Service Restaurant of the Month

Pizza Capers

Liquor Store of the Month

IGA Liquor

Shoe Store of the Month

The Athlete’s Foot

Sports Store of the Month

Rebel Sport

Supermarket of the Month

Foodland

Telecommunications

Home Phone Provider of the Month

Southern Phone

Home Broadband Service Provider of the Month

Westnet

Mobile Handset Provider of the Month

Apple

Mobile Phone Service Provider of the Month

ALDImobile

Travel and Tourism

Domestic Airline of the Month

Qantas

International Airline of the Month

Singapore Airlines

Domestic Business Travel Airline

Qantas

Utilities

Electricity Provider of the Month

Red Energy

Gas Provider of the Month

Kleenheat

Automotive

Car Manufacturer of the Month (April 2015)

Lexus

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 50,000 consumers annually), as well as Roy Morgan’s Business Single Source survey (over 12,000 business decision makers annually). These two large, nationwide studies provide a thorough and accurate way to identify and recognise Australia’s top businesses in Customer Satisfaction.

Visit the Roy Morgan Customer Satisfaction Awards website. This website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.

For comments or more information please contact:
Roy Morgan - Enquiries
Office: +61 (03) 9224 5309
askroymorgan@roymorgan.com


About Roy Morgan

Roy Morgan is the largest independent Australian research company, with offices throughout Australia, as well as in Indonesia, the United States and the United Kingdom. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan has over 70 years’ experience in collecting objective, independent information on consumers.

Margin of Error

The margin of error to be allowed for in any estimate depends mainly on the number of interviews on which it is based. Margin of error gives indications of the likely range within which estimates would be 95% likely to fall, expressed as the number of percentage points above or below the actual estimate. Allowance for design effects (such as stratification and weighting) should be made as appropriate.

Sample Size

Percentage Estimate

40%-60%

25% or 75%

10% or 90%

5% or 95%

5,000

±1.4

±1.2

±0.8

±0.6

7,500

±1.1

±1.0

±0.7

±0.5

10,000

±1.0

±0.9

±0.6

±0.4

20,000

±0.7

±0.6

±0.4

±0.3

50,000

±0.4

±0.4

±0.3

±0.2