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Roy Morgan Customer Satisfaction Awards November 2015 Winners

Roy Morgan Research has announced the monthly Customer Satisfaction Award winners for November 2015.

Roy Morgan Research has announced the monthly Customer Satisfaction Award winners for November. This month we congratulate new leaders in the following categories: Bank, Risk & Life Insurer, Chemist, Liquor Store, Supermarket, Domestic Business Airline and Gas Provider. For the first time since April, P&N Bank took out top slot as Bank of the Month; while Virgin Australia reclaimed Domestic Business Airline after a couple of months in second place. As it has all year, the ALDI-Foodland two-step continues in the Supermarket category, with ALDI seizing the lead this month; and Lumo Energy ended Red Energy’s four-month stint as top Gas Provider.

With only the December results to come before we tally up the winners of the Annual Roy Morgan Customer Satisfaction Awards for 2015, things are getting serious!

Winners of each category are listed below. Full details of all winners and runners up are available at CustomerSatisfactionAwards.com.

November 2015 Award Winners:

Finance

Bank of the Month

P & N Bank

Major Bank of the Month

Commonwealth Bank

Building Society / Credit Union of the Month

Greater Building Society

General Insurer of the Month

RACT

Private Health Insurer of the Month

Health Partners

Risk & Life Insurer of the Month

Insuranceonline

Retail Super Fund of the Month

Asgard

Industry Super Fund of the Month

ESS Super

Retail

Auto Store of the Month

Supercheap Auto

Coffee Shop of the Month

Muffin Break

Clothing Store of the Month

Rockmans

Department Store of the Month

Myer

Discount Department Store of the Month

Harris Scarfe

Discount Variety Store of the Month

The Reject Shop

Furniture/Electrical Store of the Month

Betta Home Living

Hardware Store of the Month

Home Timber & Hardware

Chemist/Pharmacy of the Month

Amcal

Quick Service Restaurant of the Month

Pizza Capers

Liquor Store of the Month

Dan Murphy's

Shoe Store of the Month

The Athlete's Foot

Sports Store of the Month

Rebel Sport

Supermarket of the Month

ALDI

Telecommunications

Home Phone Provider of the Month

Southern Phone

Home Broadband Service Provider of the Month

Internode

Mobile Handset Provider of the Month

Apple iPhone

Mobile Phone Service Provider of the Month

Southern Phone

Travel and Tourism

Domestic Airline of the Month

Qantas

International Airline of the Month

Singapore Airlines

Domestic Business Airline

Virgin Australia

Utilities

Electricity Provider of the Month

Red Energy

Gas Provider of the Month

Lumo Energy

Automotive

Car Manufacturer of the Month (Oct 2015)

Lexus

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 50,000 consumers annually), as well as Roy Morgan’s Business Single Source survey (over 12,000 business decision makers annually). These two large, nationwide studies provide a thorough and accurate way to identify and recognise Australia’s top businesses in Customer Satisfaction.

Visit the Roy Morgan Customer Satisfaction Awards website. This website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.

customersatisfactionawards.com

Monitor Customer Satisfaction through Roy Morgan’s extensive suite of Ready-made Research Reports. Reports are updated monthly or quarterly and provide trended satisfaction for many competitors in each industry. View the Automotive Currency Report; Consumer Banking Satisfaction Report; Business Banking Satisfaction Report; Superannuation Satisfaction Report; Non-Food Retail Satisfaction Report; Supermarket Satisfaction Report; Auto Store Satisfaction Report, Coffee Shop Satisfaction Report, Hotel & Resort Satisfaction Report; Mobile Handset Satisfaction Report and the Airline Satisfaction Report.


For comments or further detail, please contact:

Michele Levine, CEO, Roy Morgan Research

Email: Michele.Levine@RoyMorgan.com

Telephone: +61 (03) 9224 5215


About Roy Morgan Research:

Roy Morgan Research is the largest independent Australian research company, with offices across Australia, as well as in the United States, United Kingdom, and Indonesia. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan Research has over 70 years’ experience in collecting objective, independent information on consumers.

In Australia, Roy Morgan Research is considered to be the authoritative source of information on print media measurement, financial behaviour, voting intention and consumer confidence. Roy Morgan Research is a specialist in recontact customised surveys which provide invaluable and effective qualitative and quantitative information regarding customers and target markets. 

 



About Roy Morgan

Roy Morgan is the largest independent Australian research company, with offices throughout Australia, as well as in Indonesia, the United States and the United Kingdom. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan has over 70 years’ experience in collecting objective, independent information on consumers.

Margin of Error

The margin of error to be allowed for in any estimate depends mainly on the number of interviews on which it is based. Margin of error gives indications of the likely range within which estimates would be 95% likely to fall, expressed as the number of percentage points above or below the actual estimate. Allowance for design effects (such as stratification and weighting) should be made as appropriate.

Sample Size

Percentage Estimate

40%-60%

25% or 75%

10% or 90%

5% or 95%

1,000

±3.0

±2.7

±1.9

±1.3

5,000

±1.4

±1.2

±0.8

±0.6

7,500

±1.1

±1.0

±0.7

±0.5

10,000

±1.0

±0.9

±0.6

±0.4

20,000

±0.7

±0.6

±0.4

±0.3

50,000

±0.4

±0.4

±0.3

±0.2