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Roy Morgan announces the winners of New Zealand Customer Satisfaction Awards

On June 27, CEO Michele Levine presented 21 Awards to businesses that topped their respective categories by delivering outstanding levels of Customer Satisfaction, as judged by over 13,000 Kiwi consumers throughout the year.

Roy Morgan Research last night revealed the winners of its fifth annual Customer Satisfaction Awards at a gala dinner in Auckland.

On June 27, CEO Michele Levine presented 21 Awards to businesses that topped their respective categories by delivering outstanding levels of Customer Satisfaction, as judged by over 13,000 Kiwi consumers throughout the year.

Customer Satisfaction Awards 2015 – Winners

Car Manufacturer of the Year

Volkswagen

Financial Institution of the Year

TSB Bank

Major Bank of the Year

Kiwibank

Quick Service Restaurant of the Year

BurgerFuel

Clothing Store of the Year

Jeanswest

Coffee Shop of the Year

Robert Harris

Department Store of the Year

Ballantynes

Furniture/Electrical Store of the Year

Noel Leeming

Hardware Store of the Year

Mitre 10

Music/Book Store of the Year

Take Note

Shoe Store of the Year

Hannahs

Sports Store of the Year

Kathmandu

Supermarket of the Year

New World

Mobile Phone Handset Provider of the Year

Apple

Home Phone Service Provider of the Year

Trustpower

Home Internet Service Provider of the Year

Orcon

Mobile Phone Service Provider of the Year

2degrees

Domestic Airline of the Year

Air New Zealand

International Airline of the Year

Air New Zealand

Electricity Provider of the Year

Nova Energy

Gas Provider of the Year

OnGas

Five businesses won their very first Roy Morgan Research Customer Satisfaction Award including Clothing Store Jeanswest, Hardware Store Mitre 10, Home Internet Provider Orcon, and Car Manufacturer Volkswagen. The final Customer Satisfaction newbie, Gas Provider OnGas, outdid 2012-2014 champ Nova Energy – which instead scooped Electricity Provider of the Year for the first time!

Air New Zealand scored a rare double: the airline not only continued its streak as the top Domestic airline, but finally pipped Emirates to claim International airline too.

Take Note last won back in 2012, but returned to claim the 2015 crown. However, other businesses made sure not to rest on last year’s laurels: Coffee Shop Robert Harris, Furniture/Electrical Store Noel Leeming, Sports Store Kathmandu and Supermarket New World each built on their victories in 2014 to make it two-in-a-row.

Five businesses completed the hat-trick in their categories: Financial Institution TSB Bank, Quick Service Restaurant BurgerFuel, Department Store Ballantynes, Home Phone Provider Trustpower, and Shoe Store Hannahs (which now has four Awards overall).

Three businesses were awarded a fifth consecutive award: Kiwibank for Major Bank, 2degrees for Mobile Service Provider, and Apple for Mobile Handset.

Michele Levine, CEO, Roy Morgan Research, says:

“Now in its fifth year, the Roy Morgan Research Customer Satisfaction Awards have proven to be the definitive annual record of the local and international businesses most consistently satisfying their New Zealand customers.

“Customer Satisfaction is one of our most closely watched measures. Most of our clients follow not just their own results but also those of their competitors very carefully. In this age of social media, the immediacy of communication means you cannot get a better marketing message than a recommendation from a satisfied customer.

“We are thrilled that so many of last year’s winners proudly displayed the achievement in advertising and company announcements. We look forward to seeing how the 2015 winners, especially first-time champs, let the world know about their achievement.” 

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Roy Morgan - Enquiries
Office: +61 (03) 9224 5309
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About Roy Morgan

Roy Morgan is the largest independent Australian research company, with offices throughout Australia, as well as in Indonesia, the United States and the United Kingdom. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan has over 70 years’ experience in collecting objective, independent information on consumers.

Margin of Error

The margin of error to be allowed for in any estimate depends mainly on the number of interviews on which it is based. Margin of error gives indications of the likely range within which estimates would be 95% likely to fall, expressed as the number of percentage points above or below the actual estimate. Allowance for design effects (such as stratification and weighting) should be made as appropriate.

Sample Size

Percentage Estimate

40%-60%

25% or 75%

10% or 90%

5% or 95%

5,000

±1.4

±1.2

±0.8

±0.6

7,500

±1.1

±1.0

±0.7

±0.5

10,000

±1.0

±0.9

±0.6

±0.4

20,000

±0.7

±0.6

±0.4

±0.3

50,000

±0.4

±0.4

±0.3

±0.2