Roy Morgan Research has announced the monthly Customer Satisfaction Award winners.
The April results show new leaders in Credit Unions, Quick Service Restaurants, Domestic Airlines, Domestic Business Travel Airlines and International Airlines. Winners of each category are listed below. Full details of all winners and runners up are available at CustomerSatisfactionAwards.com.
April 2014 Award Winners:
Finance
| Bank of the Month |
Teachers Mutual Bank |
| Major Bank of the Month |
Commonwealth Bank |
| Credit Union of the Month |
CUA |
| Building Society of the Month |
Greater Building Society |
| General Insurer of the Month |
Defence Service Homes |
| Private Health Insurer of the Month |
CBHS |
| Risk & Life Insurer of the Month |
Insuranceline |
| Business Bank of the Month |
Bendigo Bank |
| Major Business Bak of the Month |
Westpac |
| Business Insurer of the Month |
WFI |
| Business Super Manager of the Month |
AustralianSuper |
| Retail Super Fund of the Month |
Asgard |
| Industry Super Fund of the Month |
ESSSuper |
Retail
| Auto Store of the Month |
Autobarn |
| Coffee Shop of the Month |
Michel's Patisserie |
| Clothing Store of the Month |
Pumpkin Patch |
| Department Store of the Month |
David Jones |
| Discount Department Store of the Month |
Target |
| Discount Variety Store of the Month |
The Reject Shop |
| Furniture/Electrical Store of the Month |
Retravision
|
| Hardware Store of the Month |
True Value Hardware |
| Chemist/Pharmacy of the Month |
Guardian |
| Quick Service Restaurant of the Month |
Crust Pizza |
| Service Station of the Month |
Gull |
| Shoe Store of the Month |
Betts / Betts Kids |
| Sports Store of the Month |
Sports Power |
| Supermarket of the Month |
Foodland |
Telecommunications
| Home Phone Provider of the Month |
Southern Phone |
| Home Internet Service Provider of the Month |
iinet |
| Mobile Handset Provider of the Month |
Apple |
| Mobile Phone Service Provider of the Month |
Amaysim |
Travel and Tourism
| Domestic Airline of the Month |
Qantas |
| International Airline of the Month |
Emirates |
| Domestic Business Travel Airline |
Qantas |
Utilities
| Electricity Provider of the Month |
Red Energy |
| Gas Provider of the Month |
Red Energy |
Automotive
| Car Manufacturer of the Month (March 2014) |
Lexus |
The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 50,000 consumers annually), as well as Roy Morgan’s Business Single Source survey (over 20,000 business decision makers annually). These two large, nationwide studies provide a thorough and accurate way to identify and recognise Australia’s top businesses in Customer Satisfaction.
Visit the Roy Morgan Customer Satisfaction Awards website. This website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.
Monitor Customer Satisfaction through Roy Morgan’s extensive suite of Ready-made Research Reports. Reports are updated monthly or quarterly and provide trended satisfaction for many competitors in each industry. View the Automotive Currency Report; Consumer Banking Satisfaction Report; Business Banking Satisfaction Report; Superannuation Satisfaction Report; Supermarket Satisfaction Report; Auto Store Satisfaction Report, Coffee Shop Satisfaction Report, Hotel & Resort Satisfaction Report; Mobile Handset Satisfaction Report and the Airline Satisfaction Report.