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Recruitment update - 2nd September 2010. Please note that at this time we are now recruiting small numbers of high-quality candidates. Please ensure you include a resume when you apply that has details of your education and past/present employment.  If possible, please apply via the "Apply Online" button (right). Less experienced candidates will be kept on-file until we have suitable work for them. Expect significant delays in contacting you about your application.

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 HISTORY

Roy Morgan Interviewing Services is Australia’s best known and longest established market research and public opinion polling company, and was founded in 1941 by Roy Morgan.

The company specialises in gathering a wide range of market research information covering consumer, social and political topics.

This information is gathered by personal views (face to face interviews), the telephone (CATI), self-administered and the internet.

Roy Morgan Interviewing Services has approximately 1200 casual Interviewers conducting interviews Australia wide. 

ABOUT THE ROLE — CATI INTERVIEWING

What is CATI?

CATI is a method for gathering market research data over the telephone using a computer to guide the interviewing process.

There is no selling involved.

CATI stands for - Computer Assisted Telephone Interviewing

Roy Morgan Interviewing Services runs one large CATI call-centre, which is located in Melbourne. It has a seating capacity for up to 226 and is located in the CBD.

Who should apply?

We have no set personality profile for casual CATI Interviewers. As these roles are flexible they suit many different people.

To be considered for the role of a casual CATI Interviewer you must posses the following skills:

Excellent communication skills — You will need to have clear and distinct speech and be fluent in English. You must be able to understand respondents as well as be understandable.

NOTE - Applicants with English as a second language require a MINIMUM Band 8.5 IELTS (Academic) score and a MINIMUM Band 8.5 score for the Speaking Task

Keyboard skills — As you need to record everything a respondent says, you must be able to type a minimum of 30 words per minute.

Good listening skills

A mauture and professional demenour    

What we can offer casual CATI Interviewers

We offer a fun, friendly and relaxed environment.

Flexible shifts — you tell us when you are available and we work around your schedule!

A competitive hourly pay rate

Ability to work with your friends — why not apply together?

Interesting and wide variety of surveys to work on — remember, there's NO selling involved!

The Work — CATI Interviewing

Working Hours
The majority of our CATI interviewing is conducted during the evenings on the weekdays and during the afternoon on weekends.
 
Shift times are variable but are generally:

Mon — Fri               5pm — 9pm
Sat & Sun              11am — 4pm

Other shifts are sometimes available. These may include early morning shifts, day shifts or even midnight shifts.

You decide which of the shifts we offer you that you'd like to work.

CATI interviewers book themselves into shifts by responding to our shift offers via an SMS.   

CATI Interviewer Availability 
Roy Morgan Research Interviewers are expected to work a minimum of three shifts per week if the work is offered to them.

This includes at least one shift over the weekend.

You may be able to work more that the minimum number of required shifts if the work is available.

Nature of the Surveys
A majority of work that is conducted at our Call Centre is Customised / Ad Hoc Research.

These surveys are designed specifically for a wide range of clients and may last for 1 month up to 1 year.

For this reason we can offer our casual CATI Interviewers a variety of surveys to work on. The span and range of topics include consumer, social and political issues.

How do I apply?

If you would like to become an Interviewer with Roy Morgan Interviewing Services, please email your resume to interviewers@roymorgan.com or Apply Online.

Note - any resumes/application forms sent to us must be in MS WORD (‘.doc’) format.
         

CATI INTERVIEWER RECRUITMENT PROCESS

Vacancies and Advertising

Roy Morgan Interviewing Service’s CATI Call Centre recruits at different times of the year to ensure the Call Centre's pool of interviewers is sufficient. Vacancies are usually listed on this website.

Reference Checks

You are required to provide us with at least two referees — at least one related work referee is required.

References may be checked either before or after a group interview.

If we believe that you posses the relevant skills to become a casual CATI Interviewer, and we are recruiting for our Call Centre, you may be contacted about coming to a group interview.

 CATI Group Interview & CATI Information & Assessment Sessions

CATI Group Interviews:
CATI Group Interviews are held in a small group and provides applicants with an explanation of the position and working conditions.

This is followed by sitting a brief telephone aptitude test. This is a faux telephone survey that lasts for about 6 minutes.

Applicants are made aware if they are successful before leaving.  If they are successful, they are invited back to attend a CATI Information, Assessment and Project Briefing session.

CATI Information, Assessment and Project Briefing session:
The CATI Information, Assessment and Project Briefing session is also carried out in a small group and will provide applicants with more detailed information about the role and allow us to further assess your suitability for the role.

Privacy of Information

The information you provide to us in your application form and resume is only used to process your application to become a casual Interviewer with Roy Morgan Research. Unsuccessful applications will be destroyed within 6 months. If you do not wish your details to be kept, please let us know. 

Enquiries

Do you have an enquiry that the Field Dept. Recruitment Officer may be able to assist you with?

Email: interviewers@roymorgan.com
Freecall: 1800 011 819

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