[Roy Morgan Research] Morgan Poll

Just under half (46%) of all Australians have been abused (either verbally of physically) by someone they work with, 50% have been abused by a member of the public while carrying out their job and 84% have been on the receiving end of some type of aggressive "road rage" behaviour, the Bulletin-Morgan Poll finds.

Just under half (46%) say they have experienced verbal abuse at work from either a manager or co-worker and 7% say they have experienced physical abuse from a manager or co-worker. Slightly more than half (52%) say they haven't experienced any abuse at work, while 2% have never worked.

Nearly all of those who have experienced physical abuse from either a manager or co-worker have also experienced verbal abuse (7% of Australians).

Australians are slightly more likely to say that they have been on the receiving end of verbal abuse from a co-worker (35%) than a manager or supervisor (31%).

As well, they are slightly more likely to say they have been on the receiving end of physical abuse from a co-worker (5%) than a manager or supervisor (3%).

As to whether Australians have ever received abuse (either verbal or physical) from members of the public while doing their jobs, 50% say they have been verbally abused, 10% say they have been physically abused, 33% say they haven't been abused and 17% have never worked with the public.

Again, nearly all of those who have experienced physical abuse from a member of the public have also experienced verbal abuse (10% of Australians).

On the question of abuse on the roads, 84% of Australians say they have experienced aggressive "road rage" behaviour.

From a list of six types of "road rage", rude gestures (75%) and verbal abuse (62%) are the most mentioned types of "road rage" Australians have experienced from another road user.

Although not on the list, tailgating is mentioned voluntarily by 1% of Australians.

Only 16% of Australians say they have never experienced any of those types of road rage.

These are the main findings of the latest Bulletin-Morgan Poll which was conducted by telephone among 641 men and women aged 14 and over throughout Australia on May 20/21, 1998.

Respondents were first told: "Thinking now about present and past employment."

Respondents were first asked: "Have you, yourself, EVER dealt with members of the public as part of your present or past employment?"

Ever Dealt With Members		Analysis by Gender and Age
Of Public In Present	Total
Or Past Employment	May '98	Men	Women	14-17#	18-24	25-34	35-49	50 +
	%	%	%	%	%	%	%	%
Yes	83	80	85	52	77	91	86	84
No	15	17	13	22	22	9	14	15
Never worked	2	3	2	26	1	-	-	1
Total	100	100	100	100	100	100	100	100
# Results from sample sizes under 50 should be treated with caution - Not mentioned

Ever Dealt With Members		Analysis by State
Of Public In Present	Total
Or Past Employment	May'98	NSW	Vic	Qld	SA	WA	Tas#
	%	%	%	%	%	%	%
Yes	83	85	82	83	86	76	80
No	15	12	17	16	12	18	20
Never worked	2	3	1	1	2	6	-
Total	100	100	100	100	100	100	100
# Results from sample sizes under 50 should be treated with caution - Not mentioned

Ever Dealt With Members		Analysis by Present Work Status
Of Public In Present	Total	Total	Employed	Employed	Total not
Or Past Employment	May'98	employed	full-time	part-time	employed
	%	%	%	%	%
Yes	83	88	87	92	74
No	15	12	13	8	20
Never worked	2	-	-	-	6
Total	100	100	100	100	100
# Results from sample sizes under 50 should be treated with caution - Not mentioned

Respondents were then told: "Thinking now about VERBAL abuse, for example, being yelled at, sworn at or insulted."

Respondents were then asked: "Have you, yourself, EVER been VERBALLY abused by a member of the public while doing your job?"

Respondents were then told: "And, thinking now about PHYSICAL abuse, for example, being hit, slapped or kicked."

Respondents were then asked: "Have you, yourself, EVER been PHYSICALLY abused by a member of the public while doing your job?"

		Analysis by Gender and Age
Ever Experienced Abuse At Work	Total
From A Member Of The Public	May '98	Men	Women	14-17#	18-24	25-34	35-49	50 +
	%	%	%	%	%	%	%	%
Yes - experienced verbal abuse	50	51	49	11	55	63	55	44
Yes - experienced physical abuse	10	10	10	1	14	11	9	10
Total experienced verbal or physical abuse	50	52	49	11	56	64	55	45
Total haven't experienced abuse or didn't answer	33	28	36	41	21	27	31	39
Total ever worked with public	83	80	85	52	77	91	86	84
Total never worked with public	17	20	15	48	23	9	14	16
Total	100	100	100	100	100	100	100	100
# Results from sample sizes under 50 should be treated with caution

		Analysis by State
Ever Experienced Abuse At Work	Total
From A Member Of The Public	May'98	NSW	Vic	Qld	SA	WA	Tas#
	%	%	%	%	%	%	%
Yes - experienced verbal abuse	50	52	47	48	56	47	50
Yes - experienced physical abuse	10	11	11	3	15	9	19
Total experienced verbal or physical abuse	50	53	47	49	58	49	50
Total haven't experienced abuse or didn't answer	33	32	35	34	28	27	30
Total ever worked with public	83	85	82	83	86	76	80
Total never worked with public	17	15	18	17	14	24	20
Total	100	100	100	100	100	100	100
# Results from sample sizes under 50 should be treated with caution

		Analysis by Present Work Status
Ever Experienced Abuse At Work	Total	Total	Employed	Employed	Total not
From A Member Of The Public	May'98	employed	full-time	part-time	employed
	%	%	%	%	%
Yes - experienced verbal abuse	50	57	60	49	38
Yes - experienced physical abuse	10	12	12	11	8
Total experienced verbal or physical abuse	50	58	61	49	38
Total haven't experienced abuse or didn't answer	33	30	26	43	36
Total ever worked with public	83	88	87	92	74
Total never worked with public	17	12	13	8	26
Total	100	100	100	100	100

Respondents were then told: "Thinking now about VERBAL abuse, for example, being yelled at, sworn at or insulted."

Respondents were then asked: "Have you, yourself, EVER been VERBALLY abused by a supervisor or manager?"

Respondents were then told: "And, thinking now about PHYSICAL abuse, for example, being hit, slapped or kicked."

Respondents were then asked: "Have you, yourself, EVER been PHYSICALLY abused by a supervisor or manager?"

Respondents were then asked: "Have you, yourself, EVER been VERBALLY abused by a co-worker?"

Respondents were then asked: "Have you, yourself, EVER been PHYSICALLY abused by a co-worker?"

Ever Experienced		Analysis by Gender and Age
Abuse At Work From A	Total
Manager Or Co-worker	May '98	Men	Women	14-17	18-24	25-34	35-49	50 +
	%	%	%	%	%	%	%	%
Yes - experienced verbal abuse from manager	31	39	24	15	39	36	31	30
Yes - experienced physical abuse from manager	3	4	2	3	3	4	1	4
Total experienced verbal or physical abuse from manager	31	39	24	15	39	36	31	30
Yes - experienced verbal abuse from co-worker	35	46	25	22	40	45	34	32
Yes - experienced physical abuse from co-worker	5	8	3	3	6	5	5	6
Total experienced verbal or physical abuse from co-worker	36	46	26	22	40	46	34	32
Total experienced verbal abuse at work	46	56	36	27	57	53	44	43
Total experienced physical abuse at work	7	10	4	5	7	8	5	8
Total experienced verbal or physical abuse at work	46	56	36	27	57	53	44	44
Total never experienced verbal or physical abuse at work	52	41	62	47	42	47	56	55
Total ever worked	98	97	98	74	99	100	100	99
Total never worked	2	3	2	26	1	-	-	1
Total	100	100	100	100	100	100	100	100
# Results from sample sizes under 50 should be treated with caution - Not mentioned

Ever Experienced		Analysis by State
Abuse At Work From A	Total
Manager Or Co-worker	May'98	NSW	Vic	Qld	SA	WA	Tas#
	%	%	%	%	%	%	%
Yes - experienced verbal abuse from manager	31	33	27	27	35	38	37
Yes - experienced physical abuse from manager	3	2	2	2	6	10	2
Total experienced verbal or physical abuse from manager	31	34	27	27	35	38	37
Yes - experienced verbal abuse from co-worker	35	31	37	35	38	40	44
Yes - experienced physical abuse from co-worker	5	3	5	6	9	5	12
Total experienced verbal or physical abuse from co-worker	36	32	37	35	38	40	44
Total experienced verbal abuse at work	46	45	45	41	51	53	53
Total experienced physical abuse at work	7	5	6	9	9	11	12
Total experienced verbal or physical abuse at work	46	45	45	41	51	53	53
Total never experienced verbal or physical abuse at work	52	52	54	58	47	41	47
Total ever worked	98	97	99	99	98	94	100
Total never worked	2	3	1	1	2	6	-
Total	100	100	100	100	100	100	100
# Results from sample sizes under 50 should be treated with caution - Not mentioned

Ever Experienced		Analysis by Present Work Status
Abuse At Work From A	Total	Total	Employed	Employed	Total not
Manager Or Co-worker	May'98	employed	full-time	part-time	employed
	%	%	%	%	%
Yes - experienced verbal abuse from manager	31	33	36	26	28
Yes - experienced physical abuse from manager	3	3	4	1	3
Total experienced verbal or physical abuse from manager	31	33	36	26	28
Yes - experienced verbal abuse from co-worker	35	37	40	28	33
Yes - experienced physical abuse from co-worker	5	5	5	2	6
Total experienced verbal or physical abuse from co-worker	36	37	41	28	33
Total experienced verbal abuse at work	46	48	52	38	42
Total experienced physical abuse at work	7	6	8	3	8
Total experienced verbal or physical abuse at work	46	48	52	38	43
Total never experienced verbal or physical abuse at work	52	52	48	62	51
Total ever worked	98	100	100	100	94
Total never worked	2	-	-	-	6
Total	100	100	100	100	100
# Results from sample sizes under 50 should be treated with caution - Not mentioned

Respondents were then asked: "I am now going to read out some types of road rage and I would like you to tell me which of the following types of road rage you, yourself, have EVER experienced from another road user?"

Types Of Road Rage		Analysis by Gender and Age
Ever Experienced	Total
From Another Road User	May '98	Men	Women	14-17	18-24	25-34	35-49	50 +
	%	%	%	%	%	%	%	%
Rude gestures	75	82	69	70	79	81	77	71
Verbal abuse	62	70	54	43	66	68	65	57
Chased by another vehicle	20	27	13	9	23	21	21	20
Had damage done to your vehicle	10	14	6	7	11	13	8	11
Physically attacked	4	6	3	2	7	4	4	4
Someone you were with was physically attacked	4	5	2	7	7	3	3	2
Tail gaited	1	2	1	-	1	2	2	1
Something else	3	3	3	-	3	3	5	3
Total experienced some type of road rage from another road user	84	88	80	78	85	87	85	81
None / can't say	16	12	20	22	15	13	15	19
Total	100	100	100	100	100	100	100	100
- Not mentioned

		Analysis by State
Types Of Road Rage Ever Experienced	Total
From Another Road User	May'98	NSW	Vic	Qld	SA	WA	Tas#
	%	%	%	%	%	%	%
Rude gestures	75	71	78	77	83	79	53
Verbal abuse	62	57	65	61	72	64	50
Chased by another vehicle	20	19	25	15	30	14	12
Had damage done to your vehicle	10	10	8	11	12	9	25
Physically attacked	4	4	7	1	8	3	-
Someone you were with was physically attacked	4	3	5	3	6	3	-
Tail gaited	1	1	1	2	-	4	-
Something else	3	3	2	4	3	5	-
Total experienced some type of road rage from another road user	84	81	85	86	88	87	59
None / can't say	16	19	15	14	12	13	41
Total	100	100	100	100	100	100	100
# Results from sample sizes under 50 should be treated with caution - Not mentioned

For further information:

Gary Morgan: Office +61 3 9224 5213 Mobile +61 411 129 094

Michele Levine: Office +61 3 9224 5215 Mobile +61 411 129 093

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