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Roy Morgan Customer Satisfaction Awards August Winners

Roy Morgan Research has announced the monthly Customer Satisfaction Award winners.
The August results show new leaders in Credit Unions, Private Health Insurers, Business Superannuation Managers, Home Internet Service Providers and Gas Providers.
Winners of each category are listed below. Full details of all winners and runners up are available at

August 2014 Award Winners


Bank of the Month P&N Bank 
Major Bank of the Month Commonwealth Bank
Credit Union of the Month People's Choice Credit Union 
Building Society of the Month IMB
General Insurer of the Month Defence Service Homes Insurance
Private Health Insurer of the Month CBHS
Risk & Life Insurer of the Month Insuranceline
Business Bank of the Month Bendigo Bank
Major Business Bank of the Month Westpac
Business Insurer of the Month NRMA
Business Super Manager of the Month REST
Retail Super Fund of the Month Plum & BT
Industry Super Fund of the Month ESSSuper


Auto Store of the Month Autobarn
Coffee Shop of the Month Michel's Patisserie
Clothing Store of the Month Suzanne Grae
Department Store of the Month David Jones
Discount Department Store of the Month  Target
Discount Variety Store of the Month The Reject Shop
Furniture/Electrical Store of the Month The Good Guys
Hardware Store of the Month True Value Hardware
Chemist/Pharmacy of the Month Guardian
Quick Service Restaurant of the Month Crust Pizza
Service Station of the Month  Gull
Shoe Store of the Month Mathers
Sports Store of the Month Rebel
Supermarket of the Month Aldi


Home Phone Provider of the Month Southern Phone
Home Internet Service Provider of the Month  iiNet
Mobile Handset Provider of the Month Apple
Mobile Phone Service Provider of the Month Amaysim

Travel and Tourism

Domestic Airline of the Month Qantas
International Airline of the Month Singapore Airlines
Domestic Business Travel Airline Qantas


Electricity Provider of the Month  ActewAGL 
Gas Provider of the Month Kleenheat Gas


Car Manufacturer of the Month (July 2014) Lexus

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 50,000 consumers annually), as well as Roy Morgan’s Business Single Source survey (over 12,000 business decision makers annually). These two large, nationwide studies provide a thorough and accurate way to identify and recognise Australia’s top businesses in Customer Satisfaction.

Visit the Roy Morgan Customer Satisfaction Awards website. This website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.

Monitor Customer Satisfaction through Roy Morgan’s extensive suite of Ready-made Research Reports. Reports are updated monthly or quarterly and provide trended satisfaction for many competitors in each industry. View the Automotive Currency Report; Consumer Banking Satisfaction Report; Business Banking Satisfaction Report; Superannuation Satisfaction ReportSupermarket Satisfaction Report; Auto Store Satisfaction Report, Coffee Shop Satisfaction Report, Hotel & Resort Satisfaction Report; Mobile Handset Satisfaction Report and the Airline Satisfaction Report.