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Winners of June 2015 New Zealand Customer Satisfaction Awards

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey.

Roy Morgan Research has announced the monthly Customer Satisfaction Award winners for New Zealand. The June 2015 results show new leaders in the categories of Mobile Phone Service Provider, Car Manufacturer, Coffee Shop, Clothing Store, Furniture/Electrical Store, Hardware Store, International Airline and Electricity and Gas Providers. 

Winners of each category are listed below. Full details of all winners and runners up are available at CustomerSatisfactionAwards.com.

June 2015 Award Winners:

Car Manufacturer of the Month
BMW

Finance

Major Bank of the Month Kiwibank 
Financial Institution of the Month TSB Bank

Retail

Coffee Shop of the Month Muffin Break
Clothing Store of the Month Jay Jays
Department Store of the Month Ballantynes
Furniture/Electrical Store of the Month Noel Leeming
Hardware Store of the Month PlaceMakers
Music/Book Store of the Month Take Note
Quick Service Restaurant of the Month Burger Fuel
Shoe Store of the Month Hannahs
Sports Store of the Month Kathmandu
Supermarket of the Month New World

Telecommunications

Home Phone Provider of the Month Trust Power
Home Internet Service Provider of the Month  Orcon
Mobile Handset Provider of the Month Apple
Mobile Phone Service Provider of the Month Skinny

Travel and Tourism

Domestic Airline of the Month Air New Zealand
International Airline of the Month Air New Zealand

Utilities

Electricity Provider of the Month  Nova Energy
Gas Provider of the Month OnGas

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 12,000 consumers annually). This large nationwide study provides a thorough and accurate way to identify and recognise New Zealand’s top businesses in Customer Satisfaction.

Visit the Roy Morgan Customer Satisfaction Awards website, to monitor the ongoing movements in Customer Satisfaction for many businesses across different industries.

For more information please contact:

Howard Seccombe, Chief Digital Officer
Office: +61 (03) 9223 2427
Howard.Seccombe@roymorgan.com


About Roy Morgan

Roy Morgan is the largest independent Australian research company, with offices throughout Australia, as well as in Indonesia, the United States and the United Kingdom. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan has over 70 years’ experience in collecting objective, independent information on consumers.

Margin of Error

The margin of error to be allowed for in any estimate depends mainly on the number of interviews on which it is based. Margin of error gives indications of the likely range within which estimates would be 95% likely to fall, expressed as the number of percentage points above or below the actual estimate. Allowance for design effects (such as stratification and weighting) should be made as appropriate.

Sample Size

Percentage Estimate

40%-60%

25% or 75%

10% or 90%

5% or 95%

1,000

±3.0

±2.7

±1.9

±1.3

5,000

±1.4

±1.2

±0.8

±0.6

7,500

±1.1

±1.0

±0.7

±0.5

10,000

±1.0

±0.9

±0.6

±0.4

20,000

±0.7

±0.6

±0.4

±0.3

50,000

±0.4

±0.4

±0.3

±0.2