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Roy Morgan Customer Satisfaction Awards April 2014 Winners

Roy Morgan Research has announced the monthly Customer Satisfaction Award winners.
The April results show new leaders in Credit Unions, Quick Service Restaurants, Domestic Airlines, Domestic Business Travel Airlines and International Airlines. Winners of each category are listed below. Full details of all winners and runners up are available at

April 2014 Award Winners:


Bank of the Month Teachers Mutual Bank 
Major Bank of the Month Commonwealth Bank
Credit Union of the Month CUA 
Building Society of the Month Greater Building Society
General Insurer of the Month Defence Service Homes
Private Health Insurer of the Month CBHS
Risk & Life Insurer of the Month Insuranceline
Business Bank of the Month Bendigo Bank
Major Business Bak of the Month Westpac
Business Insurer of the Month WFI
Business Super Manager of the Month AustralianSuper
Retail Super Fund of the Month Asgard
Industry Super Fund of the Month ESSSuper


Auto Store of the Month Autobarn
Coffee Shop of the Month Michel's Patisserie
Clothing Store of the Month Pumpkin Patch
Department Store of the Month David Jones
Discount Department Store of the Month  Target
Discount Variety Store of the Month The Reject Shop
Furniture/Electrical Store of the Month Retravision
Hardware Store of the Month True Value Hardware
Chemist/Pharmacy of the Month Guardian
Quick Service Restaurant of the Month Crust Pizza
Service Station of the Month  Gull
Shoe Store of the Month Betts / Betts Kids
Sports Store of the Month Sports Power
Supermarket of the Month Foodland


Home Phone Provider of the Month Southern Phone
Home Internet Service Provider of the Month  iinet
Mobile Handset Provider of the Month Apple
Mobile Phone Service Provider of the Month Amaysim

Travel and Tourism

Domestic Airline of the Month Qantas
International Airline of the Month Emirates
Domestic Business Travel Airline Qantas


Electricity Provider of the Month  Red Energy 
Gas Provider of the Month Red Energy


Car Manufacturer of the Month (March 2014) Lexus

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 50,000 consumers annually), as well as Roy Morgan’s Business Single Source survey (over 20,000 business decision makers annually). These two large, nationwide studies provide a thorough and accurate way to identify and recognise Australia’s top businesses in Customer Satisfaction.

Visit the Roy Morgan Customer Satisfaction Awards website. This website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.

Monitor Customer Satisfaction through Roy Morgan’s extensive suite of Ready-made Research Reports. Reports are updated monthly or quarterly and provide trended satisfaction for many competitors in each industry. View the Automotive Currency Report; Consumer Banking Satisfaction Report; Business Banking Satisfaction Report; Superannuation Satisfaction ReportSupermarket Satisfaction Report; Auto Store Satisfaction Report, Coffee Shop Satisfaction Report, Hotel & Resort Satisfaction Report; Mobile Handset Satisfaction Report and the Airline Satisfaction Report.