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Satisfaction with New Zealand banks declines

Source: Roy Morgan Single Source (New Zealand), 12months to December 2018, n = 6,418; 12 months to March 2019, n = 6,531
Base: New Zealanders 14+. 1 Based on customer numbers. 2 Includes banks not shown.
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More Australians intend to retire despite inadequate savings levels

Source: Roy Morgan Single Source (Australia), 12 months to January 2017, n=421; 12 months to January 2019, n=430. Base: Australian 14+ intending to retire in the next 12 months. *Excludes owner occupied homes. Includes superannuation, property investments, other direct investments, deposits/transaction accounts, pensions and annuities and managed funds.
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Australia’s personal wealth declines

Australia’s personal wealth declines

Source: Roy Morgan Single Source (Australia). Three months ended September 2018, n = 13,236. Three months ended December 2018, n = 12,566.
Base: Australians 14+. 1. Includes owner occupied homes, superannuation, property investments, other direct investments, deposits/transaction accounts, pensions and annuities and managed funds. Excludes debt.
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NPS® rating of big four banks declines during Finance Royal Commission

NPS® rating of big four banks declines during Finance Royal Commission

Source: Roy Morgan Single Source (Australia). Average 6 month sample n = 25,326
Base: Australians 14+. *Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Mr Frederick Reichheld and Satmetrix Systems, Inc. Based on score of 9 or 10 minus 1 to 6 on a ten point scale, where one is very unlikely to recommend to a friend or colleague and ten is very likely. 1. Main Financial Institution.
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Declining importance of private health insurance to fund members

Declining importance of private health insurance to fund members

Source: Roy Morgan Single Source (Australia). 12 months to December 2014, n=51,969; 12 months to December 2018, n=50,853.
Base: Australians 14+ with private health insurance. 12 months to December 2014, n=8,084; 12 months to December 2018, n=8,183
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Over 1.5 million users of ‘Buy-Now-Pay-Later’ digital payments

Over 1.5 million users of ‘Buy-Now-Pay-Later’ digital payments

Source: Roy Morgan Single Source (Australia), February 2018 - January 2018, n=51,036.
Base: Australians 14+. 1. Includes 'afterpay', 'zipPay', 'zipMoney'. 2. Gen Z (born 1991 - 2005); Millennials (born
1976 - 1990); Gen X (born 1961 - 1975); Bab y Boomers (born 1946 - 1960); Pre-Boomers (born pre 1946)
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Mobile banking highest customer satisfaction

Mobile banking highest customer satisfaction

Source: Roy Morgan Single Source (Australia). Six months ended January 2019, n = 24,895
Base: Australians 14+. 1. Using an App on a mobile phone or tablet 2. Using an institutions website
3. Includes Banks not shown, Building Societies and Credit Unions
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Top Travel Sites

Australia - March 2019 Australians 14+
  • qantas.com.au (Qantas)

    3,394,000
  • tripadvisor.com.au

    3,037,000
  • booking.com

    2,742,000
  • jetstar.com.au (Jetstar)

    1,797,000
  • virginaustralia.com.au (Virgin Australia)

    1,663,000

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Quote While we use Roy Morgan to uncover and track travel trends, a key benefit is the ability to match a range of specific behaviours or perceptions across different target audience segments  Quote

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Top apps via Mobile or Tablet

Australia - March 2019 Australians 14+
  • Facebook

    10,856,000
  • Facebook Messenger

    9,659,000
  • Google Maps

    9,399,000
  • YouTube

    8,505,000
  • Google Search

    7,990,000

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