Foodland edges out Aldi for customer satisfaction

Foodland edges out Aldi for customer satisfaction

Market Research : Finding No: 7824

New research from Roy Morgan shows that customer satisfaction with Foodland in the six months to October was 91% giving the South Australian based supermarket a third straight monthly win ahead of Aldi on 89%.

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Professional financial advisors focus on top end

Professional financial advisors focus on top end

Market Research : Finding No: 7819

Only 16.8% of wealth management product holders (ie superannuation and managed funds) obtained their fund from a professional advisor, including all types of financial planners/advisors and accountants. This level varies from only 4.9% for the bottom 20% of the market (lowest value wealth management quintile) to 41.9% for the highest value segment or top quintile. The focus on the top end by advisors is to be expected as the top quintile accounts for nearly two thirds (63.4%) of the total market value of wealth management. This is in contrast to the lowest quintile which accounts for only 0.7% of market value.
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Fasta Pasta retains top spot for customer satisfaction

Fasta Pasta retains top spot for customer satisfaction

Market Research : Finding No: 7828

Fasta Pasta has held off strong competition from the Grill’d burger chain in October to win its fourth monthly Roy Morgan Customer Satisfaction Award in a row.
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Mortgage customer satisfaction highest when obtained directly from bank branch

Market Research : Finding No: 7820

Home loan customers who obtained their loan in person at a bank branch have the highest satisfaction rating with 78.7%, compared to 74.2% satisfaction for those who used a mortgage broker. Other channels also had lower satisfaction with mobile bankers 75.3% and telephone 77.7%. It is important to note that even among more recent home loans (held for under six years), satisfaction with going into a branch to obtain the loan was 80.9% compared to 76.1% for mortgage brokers. 

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1.3 million Australians considering opening new bank accounts in next 6 months

access to finance

Economic : Finding No: 7815

New accounts being considered include the full range of banking products covering savings accounts, term deposits, home loans, personal loans, credit and debit cards etc. This level remains very close to the year ended October 2017 (1.31 million) and currently represents 6.4% of the Australian population over 14 and a major marketing opportunity. 

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Discount Drug Stores takes the lead in satisfaction

Discount Drug Stores takes the lead in satisfaction

Market Research : Finding No: 7823

Discount Drug Stores has taken out the Roy Morgan pharmacy customer satisfaction award for October, with 91.4% of its customers reporting that they were ‘very’ or ‘fairly’ satisfied with their shopping experience in the chain’s stores.
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Woolworths extends lead over Coles in seafood

Woolworths extends lead over Coles in seafood

Market Research : Finding No: 7818

Woolworths has continued to be the dominant player in fresh foods over the past year, but has show particular strength in fresh seafood, according to Roy Morgan’s latest survey data.
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Melbourne leading holiday destination ahead of Sydney

Market Research : Finding No: 7773

New research from Roy Morgan shows over 12 million Australians (59%) intend to visit a domestic holiday destination and stay at least one night on their next trip. Melbourne is again the leading holiday destination for Australians with over 1.5 million Australians intend to stay for at least one night in the Victorian capital on their next trip.

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Big decline in usage of bank branches

Economic : Finding No: 7817

New results from Roy Morgan show that in the six months to October 2018, there were 4.73 million people using bank branches in an average four week period, down from 6.50 million in 2014, a decline of 1.77 million or 27.2% in only four years. This major decrease in the use of bank branches coincides with the dramatic increase in the use of mobile banking.
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Women closing the superannuation gap

October 12 2018

New research from Roy Morgan shows that over the last decade, women have closed the gap considerably to men on superannuation, both for ownership levels and average balances. In 2008 only 57.4% of females had superannuation, compared to males with 66...

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Wonder Woman top superhero for Young Australians

September 24 2018

Wonder Woman is now the favourite superhero for Australian kids. An estimated 368,000 kids aged 6-13 years old in the year to June 2018 pick Wonder Woman as their favourite superhero flying ahead of former leader Batman on 303,000 new research fro...

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state of the nation report 28 

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