Back To Listing

Just 56% of Victorians have the COVIDSafe ‘tracking app’ on their phone

This special Roy Morgan Snap SMS survey was conducted with a Victoria-wide cross-section of 2,391 Victorians aged 18+ conducted on Monday October 5 – Tuesday October 6, 2020.

Only 56% of Victorians have the COVIDSafe ‘tracking app’ on their phone (57% of Melburnians and 53% of Victorians outside Melbourne) more than five months after the app was launched by the Federal Government in late April according to the sixth Roy Morgan Snap SMS survey on Victoria’s Stage 4 restrictions.

Those with the COVIDSafe app are more likely to say they would feel safe visiting a shopping centre if everyone was required to have the app. (55% Vs 20% of those without the app).


Michele Levine, CEO Roy Morgan, says:

The real value of the COVIDSafe app depends on everyone having it on their phone. This poll suggests that there is a way to go before those without the app see value in it – for them.”

In terms of the 5km travel limit only 42% of Victorians say Melburnians should be able to travel more than 5km from their home to visit a shopping centre if they have the COVIDSafe app on their phone.


Victorians want shopping centres to have the right to refuse entry to people not wearing masks and those who won’t take a temperature check

In addition, only 22% of Victorians believe that a person should be refused entry into a shopping centre if they refuse to have the ‘tracking app’ on their phone. This contrasts strongly with Victorian views on masks and temperature checks:  90% of Victorians say people not wearing a mask should be refused entry to a shopping centre; and 87% say people who refuse a temperature check should be refused entry


Michele Levine, CEO Roy Morgan, says:

Victorians are in almost unanimous support of refusing entry to shopping centres to people who aren’t wearing a mask or refuse to take a temperature check upon entry.

“However, only 22% of Victorians believe someone should be refused entry to a shopping centre if they don’t have the COVIDSafe app on their phone.”

Victorians surveyed were asked three of the following questions to determine their attitudes towards the Stage 4 directives and the COVIDSafe ‘tracking app’ and how they relate to visiting shopping centres:

  • Question 1: “Would you feel safe going to a shopping centre if you knew everyone entering the shopping centre, for any reason, had the COVIDSafe 'tracking app' on their phone, or not?” Yes 38% cf. No 62%.

  • Question 2: “Melbourne people are not allowed to travel more than 5km from their home. Should Melburnians be allowed to travel more than 5km to visit a shopping centre if everyone entering that shopping centre, for any reason, has the COVIDSafe 'tracking app' on their phone?” Yes 42% cf. No 58%.

  • Question 3: “Do you have the COVIDSafe 'tracking app' on your phone or not?” Yes 56% cf. No 44%.

  • Question 4: “In Victoria it is now compulsory to wear a face mask when leaving home.  If a person is not wearing a mask should they be refused entry into a shopping centre, or not?” Yes 90% cf. No 10%.

  • Question 5: “If a person refuses to have their temperature checked when entering a shopping centre should they be refused entry, or not?” Yes 87% cf. No 13%.

  • Question 6: “If a person refuses to have a 'tracking app' on their phone when entering a shopping centre should they be refused entry, or not?” Yes 22% cf. No 78%.

This special Roy Morgan Snap SMS survey was conducted with a Victoria-wide cross-section of 2,391 Victorians aged 18+ conducted on Monday October 5 – Tuesday October 6, 2020.


L-NP supporters and older Victorians are most likely to have the COVIDSafe app on their phone

Two-thirds of L-NP supporters (67%) have the COVIDSafe ‘tracking app’ installed on their phone, a far higher rate than either ALP supporters (54%) or Greens supporters (56%).

Sixty-five percent of Victorians aged 65+ have the COVIDSafe ‘tracking app’ on their phone – the highest penetration rate of any age group ahead of 55% of people aged 50-64 and 54% of those aged under 50.


Almost two-fifths of Victorians say they would feel safe visiting a shopping centre if they knew everyone there had the COVIDSafe ‘tracking app’ – highest for older Victorians and L-NP supporters

Nearly two-fifths (38%) of Victorians say they would feel safe visiting a shopping centre if they knew everyone there had the COVIDSafe ‘tracking app’ installed on their phone.

Interestingly nearly half of older Victorians aged 65+(45%) say they would feel safe higher than any other age group including people aged 50-64 (39%), 35-49 (38%) and only 32% of those under 35.

Almost half (48%) of L-NP supporters say they would feel safe which is far higher than either ALP supporters (34%) or Greens supporters (31%).

The trend holds true for being allowed to travel more than 5km from home to visit a shopping centre if everyone entering the shopping centre has the COVIDSafe ‘tracking app’ on their phone.

A majority of Victorians aged 65+ (52%) says Melburnians should be able to do this compared to only 46% of people aged 50-64, 38% aged 35-49 and 39% aged under 35.

Similarly, a majority of 53% of L-NP supporters say Melburnians should be able to travel more than 5km to visit a shopping centre if everyone visiting the shopping centre has the COVIDSafe ‘tracking app’ on their phone compared to 37% of ALP supporters and only 24% of Greens supporters.


Michele Levine, CEO Roy Morgan, says:

“Roy Morgan’s special SMS survey on Victoria’s Stage 4 restrictions and the COVIDSafe ‘tracking app’ shows there is a long way to go before Victorians feel their safety is protected by downloading and installing the app.

“Only a slim majority of 56% of Victorians have the COVIDSafe app installed on their phones with the highest penetration amongst L-NP supporters (67%) and older Victorians aged 65+ (65%). Unsurprisingly it is these same demographic groups that are most likely to say they would feel safe going to shopping centres if they knew everyone there also had the COVIDSafe app on their phones.

“Looking at other key demographics shows only slim majorities of people aged under 50 (54%), ALP supporters (54%) or Greens supporters (56%) have the COVIDSafe app on their phones – and this is more than five months after the app was launched in late April with heavy initial take-up by millions of Australians.

“The issues Victoria has faced with contact tracing the spread of COVID-19 throughout the Victorian community are well-known. The fact is Victoria can’t possibly stop the spread of COVID-19 unless a great majority of people have the COVIDSafe App on their phone.

“The Victorian Government needs to mandate that visitors to shopping centres – and this includes WORKERS at the shopping centres who are travelling much further than 5km to get there – MUST HAVE the COVIDSafe app installed on their phones as a condition of working or visiting the shopping centre.

“The effective response of the NSW Government to the second wave of COVID-19 in July and August shows with smart policies and innovative use of the technology available to Government a low level of spread can successfully be suppressed.

“During much of August NSW had a higher two week average of new local cases of COVID-19 and a greater number of Active Cases of the virus in the community than Victoria has now and was able to successfully suppress the spread of the virus without resorting to a damaging lockdown.”


For further comment or more information contact:

Michele Levine 0411129093 or Gary Morgan 0411129094 or email askroymorgan@roymorgan.com.


Question 1:

Would you feel safe going to a shopping centre if you knew everyone entering the shopping centre, for any reason, had the COVIDSafe 'tracking app' on their phone, or not?

By Have COVIDSafe Tracking App, Melbourne & Country Victoria

Victorians
18+

Have COVIDSafe

Don’t have
COVIDSafe

Melbourne

Country Victoria

%

%

%

%

%

Yes, safe

38

55

20

39

34

No

62

45

80

61

66

TOTAL

100

100

100

100

100


By Gender & Age

Victorians
18+

Gender

Age

Men

Women

Under 35

35-49

50-64

65+

%

%

%

%

%

%

%

Yes, safe

38

38

37

32

38

39

45

No

62

62

63

68

62

61

55

TOTAL

100

100

100

100

100

100

100


By Party Vote (Federal)

Victorian
Electors

Party Vote

L-NP

ALP

Greens

Ind/Others

Can’t say

%

%

%

%

%

%

Yes, safe

38

48

34

31

43

21

No

62

52

66

69

57

79

TOTAL

100

100

100

100

100

100


Question 2:

Melbourne people are not allowed to travel more than 5km from their home. Should Melburnians be allowed to travel more than 5km to visit a shopping centre if everyone entering that shopping centre, for any reason, has the COVIDSafe 'tracking app' on their phone?

By Have COVIDSafe Tracking App & Question 1 “No”, Melbourne & Country Victoria

Victorians
18+

Have
COVIDSafe

Don’t have
COVIDSafe

Answered “No” to Q1

Answered “Yes” to Q1

Melbourne

Country Victoria

%

%

%

%

%

%

%

Yes, allowed

42

52

32

24

74

43

41

No

58

48

68

76

26

57

59

TOTAL

100

100

100

100

100

100

100


By Gender & Age

Victorians
18+

Gender

Age

Men

Women

Under 35

35-49

50-64

65+

%

%

%

%

%

%

%

Yes, allowed

42

41

44

39

38

46

52

No

58

59

56

61

62

54

48

TOTAL

100

100

100

100

100

100

100


By Party Vote (Federal)

Victorian
Electors

Party Vote

L-NP

ALP

Greens

Ind/Others

Can’t say

%

%

%

%

%

%

Yes, allowed

41

53

37

24

60

47

No

59

47

63

76

40

53

TOTAL

100

100

100

100

100

100



Question 3:

Do you have the COVIDSafe 'tracking app' on your phone or not? By Party Support (Federal)

Do you have the COVIDSafe tracking app? Yes cf. No

Source: Roy Morgan Special Snap SMS Poll of Victorians conducted on Monday October 5 to Tuesday October 6, 2020, n=2,391 with over 1,000 respondents each asked 3 questions. Base: Victorians aged 18+.


Do you have the COVIDSafe 'tracking app' on your phone or not?

By Melbourne & Country Victoria

Victorians
18+

Melbourne

Country Victoria

%

%

%

Yes

56

57

53

No

44

43

47

TOTAL

100

100

100


By Gender & Age

Victorians
18+

Gender

Age

Men

Women

Under 35

35-49

50-64

65+

%

%

%

%

%

%

%

Yes

56

57

56

54

54

55

65

No

44

43

44

46

46

45

35

TOTAL

100

100

100

100

100

100

100


By Party Vote (Federal)

Victorian
Electors

Party Vote

L-NP

ALP

Greens

Ind/Others

Can’t say

%

%

%

%

%

%

Yes

57

67

54

56

42

37

No

43

33

46

44

58

63

TOTAL

100

100

100

100

100

100


Question 4:

In Victoria it is now compulsory to wear a face mask when leaving home.  If a person is not wearing a mask should they be refused entry into a shopping centre, or not?

By Melbourne & Country Victoria

Victorians
18+

Melbourne

Country Victoria

%

%

%

Yes, refused

90

90

89

No

10

10

11

TOTAL

100

100

100


By Gender & Age

Victorians
18+

Gender

Age

Men

Women

Under 35

35-49

50-64

65+

%

%

%

%

%

%

%

Yes, refused

90

88

91

89

85

92

95

No

10

12

9

11

15

8

5

TOTAL

100

100

100

100

100

100

100


By Party Vote (Federal)

Victorian
Electors

Party Vote

L-NP

ALP

Greens

Ind/Others

Can’t say

%

%

%

%

%

%

Yes, refused

89

85

95

90

76

82

No

11

15

5

10

24

18

TOTAL

100

100

100

100

100

100


Question 5:

If a person refuses to have their temperature checked when entering a shopping centre should they be refused entry, or not?

By Melbourne & Country Victoria

Victorians
18+

Melbourne

Country Victoria

%

%

%

Yes, refused

87

87

89

No

13

13

11

TOTAL

100

100

100


By Gender & Age

Victorians
18+

Gender

Age

Men

Women

Under 35

35-49

50-64

65+

%

%

%

%

%

%

%

Yes, refused

87

85

89

87

86

87

92

No

13

15

11

13

14

13

8

TOTAL

100

100

100

100

100

100

100


By Party Vote (Federal)

Victorian
Electors

Party Vote

L-NP

ALP

Greens

Ind/Others

Can’t say

%

%

%

%

%

%

Yes, refused

87

85

90

87

79

83

No

13

15

10

13

21

17

TOTAL

100

100

100

100

100

100


Question 6:

If a person refuses to have a 'tracking app' on their phone when entering a shopping centre should they be refused entry, or not?

By Melbourne & Country Victoria

Victorians
18+

Melbourne

Country Victoria

%

%

%

Yes, refused

22

22

21

No

78

78

79

TOTAL

100

100

100


By Gender & Age

Victorians
18+

Gender

Age

Men

Women

Under 35

35-49

50-64

65+

%

%

%

%

%

%

%

Yes, refused

22

22

22

14

21

30

34

No

78

78

78

86

79

70

66

TOTAL

100

100

100

100

100

100

100


By Party Vote (Federal)

Victorian
Electors

Party Vote

L-NP

ALP

Greens

Ind/Others

Can’t say

%

%

%

%

%

%

Yes, refused

27

28

31

19

30

19

No

73

72

69

81

70

81

TOTAL

100

100

100

100

100

100

For comments or more information please contact:
Roy Morgan - Enquiries
Office: +61 (03) 9224 5309
askroymorgan@roymorgan.com