Isuzu UTE also won the prestigious ‘Best of the Best’ Award in 2018 and their victory this year was built on the back of seven monthly victories in the Car Manufacturer of the Year category including six wins in a row from March to August 2020. Isuzu UTE came out just on top of 2019 winner Lexus (five monthly victories). Other car manufacturers to perform exceptionally well in 2020 included Toyota, Mercedes-Benz and Suzuki.
View a full list of all 40 of the 2020 Roy Morgan Customer Satisfaction Award Winners here.
Isuzu UTE averaged customer satisfaction of an exceptional 94.92% in 2020 to beat Liquor Store of the Year First Choice Liquor by the barest of margins in second place on an average of 94.88%.
Other category winners to perform strongly included Handset Provider of the Year Apple iPhone on 94.1%, Major Car Manufacturer of the Year Toyota on 94.0% and General Insurer of the Year RAA on 92.5%.
There were three first-time winners in the top 10 led by Bank of the Year Beyond Bank Australia on 92.2%, Internet Service Provider of the Year Aussie Broadband on 91.3% and Quick Service Restaurant of the Year Schnitz on 91.2%.
Top 10 Roy Morgan Customer Satisfaction Award Winners 2020
Source: Roy Morgan Single Source (Australia). An average of 50,000 Australians per 12 month period aged 14+ interviewed in the time periods of 12 months to January 2020 through to 12 months to December 2020.
Michele Levine, Chief Executive Officer, Roy Morgan says Isuzu UTE has won its second ‘Best of the Best’ Award for outstanding customer satisfaction and the win extends the domination of Car Manufacturers with a fourth consecutive victory in the prestigious award: