Filter for relevance
  • Country
  • Finding Type

    Type

    Topic

  • Industry
  • Dates
Electricity customer satisfaction continues to slide

Electricity customer satisfaction continues to slide

The latest customer satisfaction data from Roy Morgan Research shows a continuing downward trend in the electricity sector, with the proportion of ‘very’ or ‘fairly’ satisfied customers falling to 60.9% in the year to September 2018 compared with 61.7% in the year to September 2017.
Read more

Satisfaction with gas providers declining – 1.5 million consider switching

Source: Roy Morgan Single Source (Australia), 12 months ended June 2017, n = 50,008; 12 months ended June 2018, n=50,035
Base: Australians 14+ with gas connected. 12 months to June 2017, n=9,548 and 12 months to June 2018, n=9,979. 1. Based on customer numbers. 2. Includes brands not shown
Read more

Satisfaction with electricity providers declining

Source: Roy Morgan Single Source (Australia), 12 months ended May 2017, n = 50,026; 12 months ended May 2018, n=50,046
Base: Australians 14+ with electricity connected, 12 months to May 2017, n=14,313 and 12 months to May 2018, n=14,885. 1. Based on customer numbers. 2. Includes brands not shown
Read more

Declining gas customer satisfaction

1. Based on customer numbers. 2. Includes brands not shown and don't know brand. Source: Roy Morgan Single Source (Australia). 12 months to November 2016, n= 9,343; 12 months to November 2017, n= 10,084 Base: Australians 14+ with gas connected.
Read more
Satisfaction with electricity providers declining

Satisfaction with electricity providers declining

1. Based on customer numbers. 2. Includes brands not shown. Source: Roy Morgan Single Source (Australia). 12 months to November 2016, n= 14,240; 12 months to November 2017, n= 15,025 Base: Australians 14+ with electricity connected.
Read more

Contact Us

Please contact us for your research needs.
*
*
*

Newsletter Updates

From Roy Morgan Research

Discover your competitive edge with the latest from Roy Morgan

Social updates

From Roy Morgan Research

Facebook Google+ LinkedIn Pinterest
 
Twitter YouTube RSS

Get the latest Market Research and Morgan Poll updates directly to your smartphone.

Roy Morgan Research app

Download via iTunes, Google Play or Scan the code below

Available on the App Store
Android App on Google Play

Top Travel Sites

Australia - June 2018 Website visitors 14+
  • tripadvisor.com.au

    3,106,000
  • qantas.com.au

    3,000,000
  • booking.com

    2,845,000
  • jetstar.com.au

    1,813,000
  • virginaustralia.com.au

    1,615,000

Testimonials

About Roy Morgan Research

Quote While we use Roy Morgan to uncover and track travel trends, a key benefit is the ability to match a range of specific behaviours or perceptions across different target audience segments  Quote

— Australian Tourism Authority —

Top apps via Mobile or Tablet

Australia - June 2018 Australians 14+
  • Facebook Messenger

    8,492,000
  • Facebook

    9,705,000
  • Google Maps

    7,647,000
  • YouTube

    7,220,000
  • Google Search

    6,315,000

Careers

At Roy Morgan Research

Our business is built on the best people.  If you’re innovative, dynamic and would enjoy working with the world’s best data we’d love to hear from you.