Findings

Displaying 1-10 of 242 items

Satisfaction of Australia’s banks improves amid COVID-19

July 21 2020
Finding No. 8471
Topic: Customer Satisfaction Press Release
Country: Australia

Source: Roy Morgan Single Source (Australia). Dec. 2018 – May 2019, n=23,199, Dec. 2019 – May 2020, n = 20,766. Base: Australians 14+. *Total Mutual sector includes Mutual Banks, Building Societies and Credit Unions.

Super fund satisfaction down in May, but still up on a year ago as Australians withdraw up to $10,000

July 13 2020
Finding No. 8458
Topic: Press Release
Country: Australia

Source: Roy Morgan Single Source Australia, December 2018 – May 2019, n = 14,907. December 2019 – May 2020, n = 13,640. Base: Australians 14+ with work based or personal superannuation.

Inflation Expectations down to new record low in June of 3.2%

July 10 2020
Finding No. 8463
Topic: Press Release Inflation Expectation
Country: Australia

Source: Roy Morgan Single Source: Interviews an average of 4,400 Australians per month aged 14+ (May 2010 – June 2020).

ING and Bendigo Bank have highest banking customer satisfaction for home loan customers as COVID-19 strikes

June 29 2020
Finding No. 8452
Topic: Customer Satisfaction Press Release
Country: Australia

Source: Roy Morgan Single Source Australia, Nov. 2018- Apr. 2019, n = 30,072, Nov. 2019-Apr. 2020, n = 26,646. Base: Australians aged 14+.

CBA leads small business banking satisfaction during COVID-19 shutdowns

June 23 2020
Finding No. 8447
Topic: Press Release
Country: Australia

Source: Roy Morgan Research Business Single Source, 12 months to April 2020, n=2,483, 12 months to March 2020, n=2,359. Base: Australian small business owners.

Inflation Expectations - May 2020 - 3.3%

Inflation Expectations reach an all-time low in May

June 16 2020
Finding No. 8439
Topic: Press Release Inflation Expectation
Country: Australia

Source: Roy Morgan Single Source: February 2020, n=4,075 and May 2020, n=6,865. Base: Australians aged 14+.

Awareness of buy-now-pay-later services Afterpay and Zip soars to over 12.3 million Australians

June 09 2020
Finding No. 8438
Topic: Press Release
Country: Australia

Source: Roy Morgan Single Source Australia, 12 month moving average, Average sample = 50,250.
Base: Australians 14+.

Apple Pay drives contactless mobile payment increase; older Australians might need a nudge

May 12 2020
Finding No. 8408
Topic: Press Release
Country: Australia

Source: Roy Morgan Single Source Australia, April 2017 – March 2018, n=50,014, April 2018 – March 2019, n=51,362, April 2019 – March 2020, n=50,250. Base: Australians 14+.

Roy Morgan Inflation Expectations - April 2020 - 3.6%

Inflation expectations are higher for women than men of all ages

May 11 2020
Finding No. 8390
Topic: Press Release Inflation Expectation
Country: Australia

Source: Roy Morgan Single Source: April 2020, n=6,018. Base: Australians aged 14+.

For the record as Australia entered shutdown in March, ‘Mortgage Stress’ was close to a record low

May 05 2020
Finding No. 8394
Topic: Press Release
Country: Australia

Source: Roy Morgan Single Source (Australia), average interviews per 3 month period April 2007 – March 2020, n=2,712.
Base: Australians 14+ with owner occupied home loan.

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