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Kmart Group wins Discount Department Store of the Year

Roy Morgan Customer Satisfaction Awards 2018: Australia’s most service-oriented retailers announced

Roy Morgan presented the 2018 Roy Morgan Customer Satisfaction Awards in Melbourne this week and the 14 winners in the retail categories range from an iconic multinational Swedish furniture maker to a suite of local brands that offer the highest level of customer satisfaction to be found in their chosen business.
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Cosmetics and skincare products increasingly bought online

Source: Roy Morgan Single Source (Australia), Jan-Dec 2014 (n=4,280), Jan-Dec 2018 (n=3,945). Base: Australian women aged 14+ who buy cosmetics in an average six months. *Health & Beauty products include Cosmetics, Skincare, Fragrance/Perfume/Aftershave and Health products.
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Supermarkets increase dominance in fresh food

Source: Roy Morgan Single Source (Australia). Australians 14 6 months to October 2018, n = 25,304. Base: Australians 14+ main grocery buyer. 6 months to Oct 2018, n = 6,644. 
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Foodland edges out Aldi for customer satisfaction

Foodland edges out Aldi for customer satisfaction

Source: Roy Morgan Single Source (Australia). Australians 14 6 months to October 2018, n = 25,304. Base: Australians 14+ main grocery buyer. 6 months to Oct 2018, n = 6,644. 
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The battle for the $2.9bn fresh bread market

Source: Roy Morgan Single Source Australia, July 2009 – June 2010, n=11,911 & July 2017 – June 2018, n=9,066. Base: Last 7 day fresh bread purchasers aged 14+ weighted to Australian households.
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Top Travel Sites

Australia - March 2019 Australians 14+
  • qantas.com.au (Qantas)

    3,394,000
  • tripadvisor.com.au

    3,037,000
  • booking.com

    2,742,000
  • jetstar.com.au (Jetstar)

    1,797,000
  • virginaustralia.com.au (Virgin Australia)

    1,663,000

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Australia - March 2019 Australians 14+
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