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Qantas edges out Virgin Australia for customer satisfaction

Qantas edges out Virgin Australia for another customer satisfaction win

Source: Roy Morgan Single Source Australia, February 2018 – July 2018. Base: Australians 14+ who have used a domestic airline (n=2,827). *Domestic Airline Customer Satisfaction is based on Australians using a domestic airline for personal or holiday related flights whereas Domestic Business Airline Customer Satisfaction is for travelers taking using airlines for business related purposes.
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Strong Aussie Dollar drives skiers and snowboarders overseas

Strong Aussie Dollar drives skiers and snowboarders overseas

Source: Roy Morgan Single Source April 2000 – March 2018, n= 2,300. Reserve Bank of Australia Exchange Rate AUD monthly exchange rate history (April 2000 – March 2018). http://www.rba.gov.au/statistics/tables/#exchange-rates
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ALDI-supermarket

ALDI now most trusted brand in Australia

We asked approximately 4,000 Australians which BRANDS they TRUST and which they DISTRUST. To date, we have conducted 4 rounds: October 2017, January 2018, February 2018, April 2018. The survey was unprompted and open ended (quantitative + qualitative). Respondents were recruited from the Roy Morgan Single Source database (>600,000). We took the trust score of each nominated brand and subtracted the distrust score
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Top Travel Sites

Australia - June 2018 Website visitors 14+
  • tripadvisor.com.au

    3,106,000
  • qantas.com.au

    3,000,000
  • booking.com

    2,845,000
  • jetstar.com.au

    1,813,000
  • virginaustralia.com.au

    1,615,000

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Quote While we use Roy Morgan to uncover and track travel trends, a key benefit is the ability to match a range of specific behaviours or perceptions across different target audience segments  Quote

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Top apps via Mobile or Tablet

Australia - June 2018 Australians 14+
  • Facebook Messenger

    8,492,000
  • Facebook

    9,705,000
  • Google Maps

    7,647,000
  • YouTube

    7,220,000
  • Google Search

    6,315,000

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