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March 31 2020
- Finding No.
8339
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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Source: Roy Morgan Single Source (Australia). 6 months to February 2019, n=25,115. 6 months to February 2020, n=23,880. Base: Australians 14+. *Net Promoter Score and NPS® are registered trademarks of Bain & Company, Inc., Mr Frederick Reichheld and Satmetrix Systems, Inc. Based on score of 9 or 10 minus 1 to 6 on a ten point scale, where one is very unlikely to recommend to a friend or colleague and ten is very likely. 1. Main Financial Institution. 2. Then largest MFI banks based on MFI customer numbers.
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March 27 2020
- Finding No.
8352
- Topic:
Public Opinion Press Release Special Poll
- Country:
Australia New Zealand United States
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Source: Roy Morgan Snap SMS survey conducted on March 18-19, 2020. Base: Australians aged 14+. n=974.
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March 27 2020
- Finding No.
8351
- Topic:
Public Opinion Press Release Special Poll
- Country:
Australia New Zealand United States
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Source: Roy Morgan Snap SMS survey conducted on March 18-19, 2020. Base: Australians aged 14+. n=974.
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March 21 2020
- Finding No.
8343
- Topic:
Public Opinion Press Release Special Poll
- Country:
Australia
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A special Roy Morgan Snap SMS Survey of 974 Australians aged 14+ conducted this week.
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March 19 2020
- Finding No.
8333
- Topic:
Public Opinion Press Release Special Poll
- Country:
Australia New Zealand United States
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Source: Roy Morgan Snap SMS survey conducted on March 18-19, 2020. Base: Australians aged 14+. n=974.
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March 17 2020
- Finding No.
8322
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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Source: Roy Morgan Single Source Australia, August 2019 – January 2020, n = 29,976. Base: Australians aged 14+.
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March 17 2020
- Finding No.
8323
- Topic:
Press Release
- Country:
Australia
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Source: Roy Morgan Single Source (Australia). Risk Monitor, January 2019 – December 2019; n=13,539.
Base: Australians 14+ who answered either Trust or Distrust of brands; n=7,097.
Note: Includes key commercial brands with at least 20 mentions across trust and distrust.
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February 18 2020
- Finding No.
8290
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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The Annual Customer Satisfaction Awards are based on 12 months of data from Roy Morgan’s Consumer Single Source Survey.
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January 29 2020
- Finding No.
8263
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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Source: Roy Morgan Single Source Australia, July 2019 – December 2019, n = 26,167. Base: Australians aged 14+
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November 19 2019
- Finding No.
8200
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
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Source: Roy Morgan Single Source 6 months to September 2019, n=24,557. Base: Australians 14+. *MFI = Main Financial Institution.
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