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Satisfaction of Australia’s banks improves amid COVID-19

Source: Roy Morgan Single Source (Australia). Dec. 2018 – May 2019, n=23,199, Dec. 2019 – May 2020, n = 20,766. Base: Australians 14+. *Total Mutual sector includes Mutual Banks, Building Societies and Credit Unions.

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Customers of the big four banks now more likely to recommend them, post-Royal Commission

Customers of the big four banks now more likely to recommend them, post-Royal Commission

Source: Roy Morgan Single Source (Australia). 6 months to February 2019, n=25,115. 6 months to February 2020, n=23,880. Base: Australians 14+. *Net Promoter Score and NPS® are registered trademarks of Bain & Company, Inc., Mr Frederick Reichheld and Satmetrix Systems, Inc. Based on score of 9 or 10 minus 1 to 6 on a ten point scale, where one is very unlikely to recommend to a friend or colleague and ten is very likely. 1. Main Financial Institution. 2. Then largest MFI banks based on MFI customer numbers.
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Banking apps more satisfying than branch visits

Banking apps more satisfying than branch visits

Source: Roy Morgan Single Source Australia, August 2019 – January 2020, n= 25,251. Base: Australians 14+.
1. Using an app on a mobile phone or tablet. 2. Using an institution’s website
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Top Travel Sites

Australia - March 2020 Australians 14+
  • qantas.com.au (Qantas)

    3,277,000
  • tripadvisor.com.au

    3,132,000
  • booking.com

    2,864,000
  • jetstar.com.au (Jetstar)

    1,627,000
  • virginaustralia.com.au (Virgin Australia)

    1,615,000

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Quote While we use Roy Morgan to uncover and track travel trends, a key benefit is the ability to match a range of specific behaviours or perceptions across different target audience segments  Quote

— Australian Tourism Authority —

Top apps via Mobile or Tablet

Australia - March 2020 Australians 14+
  • Facebook

    11,227,000
  • Facebook Messenger

    9,980,000
  • Google Maps

    9,699,000
  • YouTube

    8,803,000
  • Google Search

    8,022,000

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