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Satisfaction with risk and life insurance declines

Source: Roy Morgan Single Source (Australia), 12 months to September 2017, n = 50,020; 12 months to September 2018, n = 50,377.
Base: Australians 14+ with risk and life insurance. 12 months to September 2017, n = 9,945; 12 months to September 2018, n = 10,487. 1 Includes brands not shown.
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Electricity customer satisfaction continues to slide

Electricity customer satisfaction continues to slide

The latest customer satisfaction data from Roy Morgan Research shows a continuing downward trend in the electricity sector, with the proportion of ‘very’ or ‘fairly’ satisfied customers falling to 60.9% in the year to September 2018 compared with 61.7% in the year to September 2017.
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