Harris Scarfe tops discount department store customer satisfaction

Harris Scarfe tops discount department store customer satisfaction

Market Research : Finding No: 8171

New research from Roy Morgan shows Harris Scarfe has Australia’s most satisfied discount department store customers, with a satisfaction rating of 91% in September putting it ahead of rivals Kmart and Best & Less, both on 89%. Big W and Costco are in equal fourth on 88%.
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Australians don’t want the new ACT cannabis law overturned

A growing number of Australians want marijuana legalised

Market Research : Finding No: 8167

A special Roy Morgan online survey shows more than three-fifths of Australians (62%) don’t want the Federal Government to overturn the new ACT law decriminalising cannabis for personal use, which is set to come into effect in 2020. This is well over double the percentage who says they do want the Federal Government to step in (27%), while 11% can’t say either way.
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Mobile banking apps linked to high customer satisfaction

Mobile banking apps linked to high customer satisfaction

Market Research : Finding No: 8170

Mobile banking is the fastest growing banking channel and the one with the highest customer satisfaction. In September 2019, satisfaction levels for mobile banking users was 90.3%, ahead of interactions via internet banking (89.0%), branches (86.4%), personal banker/advisor (78.9%) and phone banking (80.4%).

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Home owners and renters take different views on the level of future inflation

Economic : Finding No: 8166

Surveyed in September, Australians as a whole said they expected inflation to increase by 4% annually over the next two years. This is up very slightly (0.1%) on how they were feeling the previous month, but it is down a little (0.3%) on their expectations a year earlier.

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Racing industry punting on renewed interest with The Everest


Market Research : Finding No: 8169

New research from Roy Morgan shows horse racing is battling a significant decline in interest from Australians, with just over 5.2 million people, or 25% of the 14+ population, watching horse racing on TV — a drop of nearly 700,000 since 2015.

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ANZ-Roy Morgan Consumer Confidence down to 110.9

Economic : Finding No: 8109

ANZ Roy Morgan index was down 1.2% last week, its second straight weekly loss – ensuring confidence remains below its long-run average.

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Over 1.5 million Australians shop for shoes each month. Customers of The Athlete’s Foot are the most satisfied

Over 1.5 million of Australians shop for shoes each month. Customers of The Athlete’s Foot are the most satisfied

Market Research : Finding No: 8157

Some 1.59 million Australians shop at a shoe store in an average four-week period and The Athlete’s Foot had the highest proportion of satisfied customers in August. Its customer satisfaction rating of 84% put it ahead of Williams on 77% and Spend Less Shoes on 73%.
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Satisfaction and NPS® of big four banks improving after Finance Royal Commission

Market Research : Finding No: 8160

Satisfaction scores and NPS® (Net Promoter Score) levels of the big four banks are recovering from their decline following the Finance Royal Commission. In September, satisfaction with the big four reached 77.1%, up by 1.3% points since June, and NPS® was 5.3, up from 1.6. These satisfaction and NPS® scores remain below the pre Finance Royal Commission levels but are showing signs of potential recovery in customer ratings.
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Real unemployment & under-employment stuck above 2 million

Economic : Finding No: 8159

The latest data for the Roy Morgan employment series for September shows: In September 1.2 million Australians were unemployed (8.7% of the workforce) with an additional 970,000 (7.0%) now under-employed.

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Business Confidence declines after low GDP growth figure

Business Confidence declines after low GDP growth figure

Economic : Finding No: 8161

Roy Morgan Business Confidence dropped 3.7pts (-3.2%) to 110.6 in September. Despite the month-on-month drop, Business Confidence has now averaged 113.4 post-election, an increase of over 8pts above the pre-election period during the first four months of the year (averaged 105.3).

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Women closing the superannuation gap

October 12 2018

New research from Roy Morgan shows that over the last decade, women have closed the gap considerably to men on superannuation, both for ownership levels and average balances. In 2008 only 57.4% of females had superannuation, compared to males with 66...

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Wonder Woman top superhero for Young Australians

September 24 2018

Wonder Woman is now the favourite superhero for Australian kids. An estimated 368,000 kids aged 6-13 years old in the year to June 2018 pick Wonder Woman as their favourite superhero flying ahead of former leader Batman on 303,000 new research fro...

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Wonder Woman on top and Captain Marvel one to watch

March 07 2019

Wonder Woman is again Australia’s favourite superhero for kids aged 6-13 years old. An estimated 394,000 Aussie kids picked Wonder Woman as their favourite superhero in the year to December 2018, up a stunning 137,000 from a year ago. W...

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State of the Nation 29 - Spotlight on Election 2019


Spotlight on Election 2019

(May 2019)


Federal 2 Party Vote

Federal Election - May 18, 2019. Party

Confidence Ratings

Latest Updates Latest Business Confidence and ANZ-Roy Morgan Consumer Confidence Ratings
  • Australian Business Confidence; 14/10/2019

  • Australian Consumer Confidence 15/10/2019

  • NZ Consumer Confidence 27/09/2019

  • Indonesian Consumer Confidence 30/09/2019



Latest Roy Morgan Unemployment & Under-employment Estimates - September 2019

Top News Sites

Australia - June 2019 Australians 14+
  • news.com.au (News)

  • abc.net.au/news (ABC News)

  • smh.com.au (SMH)

  • dailymail.com.au (Daily Mail)

  • theage.com.au (The Age)



About Roy Morgan Research

Quote While we use Roy Morgan to uncover and track travel trends, a key benefit is the ability to match a range of specific behaviours or perceptions across different target audience segments  Quote

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