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RAA leads general insurance satisfaction

RAA leads general insurance satisfaction

Source: Roy Morgan Single Source (Australia). May 2017 - 2018, n = 39,979; May 2018 - April 2019 n = 39,406. Base: Australians 14+ who held General Insurance Policies.
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Satisfaction with New Zealand banks declines

Source: Roy Morgan Single Source (New Zealand), 12months to December 2018, n = 6,418; 12 months to March 2019, n = 6,531
Base: New Zealanders 14+. 1 Based on customer numbers. 2 Includes banks not shown.
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Mobile banking highest customer satisfaction

Mobile banking highest customer satisfaction

Source: Roy Morgan Single Source (Australia). Six months ended January 2019, n = 24,895
Base: Australians 14+. 1. Using an App on a mobile phone or tablet 2. Using an institutions website
3. Includes Banks not shown, Building Societies and Credit Unions
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Satisfaction with banks improving

Source: Roy Morgan Single Source (Australia), average 6 month sample, n = 26,607.
Base: Australians 14+ with at least a deposit/transaction account with bank: average 6 months sample, n = 23,176. 1 Very or fairly satisfied .2 Very or fairly dissatisfied.
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Professional financial advisors focus on top end

Professional financial advisors focus on top end

Source: Roy Morgan Single Source (Australia), 12 months ended October 2018, n = 50,359.
Base: Australians 14+ with superannuation and/or managed funds, n = 34,393. 1 Includes superannuation and managed funds. 2 Includes; financial planner/advisory who works for a financial institution; independent financial planner/advisor; accountant. Quintiles represent 20% of wealth managed consumers.
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Top Travel Sites

Australia - March 2019 Australians 14+
  • qantas.com.au (Qantas)

    3,394,000
  • tripadvisor.com.au

    3,037,000
  • booking.com

    2,742,000
  • jetstar.com.au (Jetstar)

    1,797,000
  • virginaustralia.com.au (Virgin Australia)

    1,663,000

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Quote While we use Roy Morgan to uncover and track travel trends, a key benefit is the ability to match a range of specific behaviours or perceptions across different target audience segments  Quote

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Top apps via Mobile or Tablet

Australia - March 2019 Australians 14+
  • Facebook

    10,856,000
  • Facebook Messenger

    9,659,000
  • Google Maps

    9,399,000
  • YouTube

    8,505,000
  • Google Search

    7,990,000

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