New research from Roy Morgan shows Harris Scarfe has Australia’s most satisfied discount department store customers, with a satisfaction rating of 91% in September putting it ahead of rivals Kmart and Best & Less, both on 89%. Big W and Costco are in equal fourth on 88%.

A special Roy Morgan online survey shows more than three-fifths of Australians (62%) don’t want the Federal Government to overturn the new ACT law decriminalising cannabis for personal use, which is set to come into effect in 2020. This is well over double the percentage who says they do want the Federal Government to step in (27%), while 11% can’t say either way.

Mobile banking is the fastest growing banking channel and the one with the highest customer satisfaction. In September 2019, satisfaction levels for mobile banking users was 90.3%, ahead of interactions via internet banking (89.0%), branches (86.4%), personal banker/advisor (78.9%) and phone banking (80.4%).

Surveyed in September, Australians as a whole said they expected inflation to increase by 4% annually over the next two years. This is up very slightly (0.1%) on how they were feeling the previous month, but it is down a little (0.3%) on their expectations a year earlier.

New research from Roy Morgan shows horse racing is battling a significant decline in interest from Australians, with just over 5.2 million people, or 25% of the 14+ population, watching horse racing on TV — a drop of nearly 700,000 since 2015.

ANZ Roy Morgan index was down 1.2% last week, its second straight weekly loss – ensuring confidence remains below its long-run average.

New research from Roy Morgan shows a global merger of the online betting companies in control of Sportsbet and BetEasy would dominate the Australian online betting market.

Satisfaction scores and NPS® (Net Promoter Score) levels of the big four banks are recovering from their decline following the Finance Royal Commission. In September, satisfaction with the big four reached 77.1%, up by 1.3% points since June, and NPS® was 5.3, up from 1.6. These satisfaction and NPS® scores remain below the pre Finance Royal Commission levels but are showing signs of potential recovery in customer ratings.

The latest data for the Roy Morgan employment series for September shows: In September 1.2 million Australians were unemployed (8.7% of the workforce) with an additional 970,000 (7.0%) now under-employed.

Roy Morgan Business Confidence dropped 3.7pts (-3.2%) to 110.6 in September. Despite the month-on-month drop, Business Confidence has now averaged 113.4 post-election, an increase of over 8pts above the pre-election period during the first four months of the year (averaged 105.3).

A narrow majority of 51% (up 16% since July 2011) of respondents say Australia should develop nuclear power to reduce Australia’s carbon dioxide emissions. Just over a third 34% (down 24%) say no, Australia shouldn’t, while 15% (up 8%) can’t say.