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Mobile phone service provider Vaya has won the Roy Morgan Customer Satisfaction ‘Best of the Best’ Award for the first time just ahead of supermarket chain ALDI and ubiquitious liquor store chain Dan Murphy’s.

First time winner Vaya wins the ‘Best of the Best’ Award for Customer Satisfaction

Of the 40 award winners this year almost half, 19, are repeat winners backing up from a victory a year ago while there are 21 new winners including first-time winners Vaya, Skoda, Zambrero and CommInsure as well as former winners such as Virgin Australia, Mazda, Red Energy, Dan Murphy’s, Beyond Bank, UniSuper, AustralianSuper, Supercheap Auto, Muffin Break and Chemist Warehouse returning to the winner’s circle.

Roy Morgan unveils Annual Customer Satisfaction Award winners across all categories

In this week's Market Research Update, we present the latest data on Federal Vote, Consumer Confidence & AFL Supporter Ladder 2023.

Roy Morgan Update September 19, 2023: Federal Vote, Consumer Confidence & AFL Supporter Ladder 2023

In the month of August 2023 Australians expected inflation of 5.4% annually over the next two years, down 0.2% points from July 2023. This is down 0.2% points from a year ago in August 2022 (5.6%) and in line with the monthly average so far this year of 5.4%.

Inflation Expectations dropped to 5.4% for the month of August – and have now fallen to 4.9% in mid-September

The Sydney Swans have again topped the annual Roy Morgan AFL supporter ladder as the only club with over 1 million supporters. The Swans now have 1,344,000 supporters, an increase of 209,000 supporters (+18.4%) on a year ago according to the 2023 annual Roy Morgan AFL club supporters survey – the largest increase of any AFL club over the last 12 months.

Sydney Swans are the most widely supported AFL club ahead of Collingwood, Brisbane and West Coast

ANZ-Roy Morgan Consumer Confidence was up 2.2pts to 79.8 this week and despite this week’s increase has now spent a record 29 straight weeks (equivalent to almost seven months) below the mark of 80. 

ANZ-Roy Morgan Consumer Confidence up 2.2pts to 79.8 – highest since late April

Nearly two-thirds of New Zealanders aged 14+, 2.76 million (65.8%), now read or access newspapers in an average 7-day period via print or online (website or app) platforms. In addition, 1.69 million New Zealanders aged 14+ (40.2%) read magazines whether in print or online either via the web or an app.

2.8 million New Zealanders now read newspapers and almost 1.7 million read magazines

In this week's Market Research Update, we present the latest data on Federal Vote, Consumer Confidence & Unemployment.


Roy Morgan Update September 12, 2023: Federal Vote, Consumer Confidence & Unemployment

ANZ-Roy Morgan Consumer Confidence was down 1.1pts to 77.6 this week and has now spent a record 28 straight weeks (equivalent to over six months) below the mark of 80. 

ANZ-Roy Morgan Consumer Confidence down 1.1pts to 77.6

In August real unemployment increased 1.9% to 11% - an estimated 1.7 million Australians, according to the latest Roy Morgan employment series data. This is the highest rate of unemployment for over two years since March 2021 during the middle of the pandemic.

Real unemployment up to 11% in August – over 3 million are either unemployed or under-employed

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