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Customers of the big four banks now more likely to recommend them, post-Royal Commission

Customers of the big four banks now more likely to recommend them, post-Royal Commission

Source: Roy Morgan Single Source (Australia). 6 months to February 2019, n=25,115. 6 months to February 2020, n=23,880. Base: Australians 14+. *Net Promoter Score and NPS® are registered trademarks of Bain & Company, Inc., Mr Frederick Reichheld and Satmetrix Systems, Inc. Based on score of 9 or 10 minus 1 to 6 on a ten point scale, where one is very unlikely to recommend to a friend or colleague and ten is very likely. 1. Main Financial Institution. 2. Then largest MFI banks based on MFI customer numbers.
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Super fund satisfaction at risk as markets tumble

Super fund satisfaction at risk as markets tumble

Source: Roy Morgan Single Source Australia, September 2019 – February 2020, n = 15,391 Base: Australians 14+ with work based or personal superannuation. Note. Catholic Super, Plum and Macquarie omitted due to low sample. Note. Figures in brackets indicate percentage point increase from September 2018 – February 2019 sample.
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ANZ-Roy Morgan Financial Wellbeing Indicator - March 2020

ANZ Roy Morgan Financial Wellbeing Indicator - Quarterly Update March 2020

The Indicator is based on the Kemspon et al. conceptual model of financial wellbeing that was tested by ANZ in its 2017 financial wellbeing survey. The Kempson model acknowledges five drivers that have a proportionate impact on personal financial wellbeing. The indicator is derived from data gathered through the weekly Roy Morgan Single Source interview and survey, which canvasses approximately 50,000 Australians annually.
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