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Customer satisfaction and NPS® of big four banks soar over the last year during the COVID-19 pandemic

Customer satisfaction and NPS® of big four banks soar over the last year during the COVID-19 pandemic

Source: Roy Morgan Single Source (Australia). May 2016 – April 2021, Average interviews per 6 monthly period, n=6,152. Base: Australians 14+ with a mortgage, 6 months moving average. *Net Promoter Score and NPS® are registered trademarks of Bain & Company, Inc., Mr. Frederick Reichheld and Satmetrix Systems, Inc. Based on score of 9 or 10 minus 1 to 6 on a ten point scale, where one is very unlikely to recommend to a friend or colleague and ten is very likely.
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Roy Morgan Customer Satisfaction Awards 2020: Australia’s winning retailers announced

Roy Morgan Customer Satisfaction Awards 2020: Australia’s winning retailers announced

The annual Roy Morgan Customer Satisfaction Awards were awarded in locked down Melbourne in early June and the 16 winners in the retail categories range from a multi-national US discount department store to several popular Australian brands and an ‘upstart’ Victorian-based restaurant chain who opened their first store less than 15 years ago.
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Isuzu UTE wins ‘Best of the Best’ Award

Isuzu UTE wins ‘Best of the Best’ Award

Source: Roy Morgan Single Source (Australia). An average of 50,000 Australians per 12 month period aged 14+ interviewed in the time periods of 12 months to January 2020 through to 12 months to December 2020.
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