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Customers of the big four banks now more likely to recommend them, post-Royal Commission

Customers of the big four banks now more likely to recommend them, post-Royal Commission

Source: Roy Morgan Single Source (Australia). 6 months to February 2019, n=25,115. 6 months to February 2020, n=23,880. Base: Australians 14+. *Net Promoter Score and NPS® are registered trademarks of Bain & Company, Inc., Mr Frederick Reichheld and Satmetrix Systems, Inc. Based on score of 9 or 10 minus 1 to 6 on a ten point scale, where one is very unlikely to recommend to a friend or colleague and ten is very likely. 1. Main Financial Institution. 2. Then largest MFI banks based on MFI customer numbers.
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Banking apps more satisfying than branch visits

Banking apps more satisfying than branch visits

Source: Roy Morgan Single Source Australia, August 2019 – January 2020, n= 25,251. Base: Australians 14+.
1. Using an app on a mobile phone or tablet. 2. Using an institution’s website
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Roy Morgan Customer Satisfaction Awards 2019: Australia’s retail winners announced

The 2019 Roy Morgan Customer Satisfaction Awards were presented in Melbourne on Tuesday evening. The winners of the retail categories included some of Australia’s biggest brands, as well as some lesser-known businesses, all of which have earned their place at the top of their respective industries.
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Qantas remains number one in airline satisfaction for both domestic and domestic business travel

Qantas remains number one in airline satisfaction for both domestic and domestic business travel

Source: Roy Morgan Single Source Australia, (Domestic Airline) June 2019 – November 2019, n = 2,632. (Domestic Business Airline) June 2019 – November 2019, n= 544. Base: (Domestic Airline) Australians aged 14+ who have used domestic airline in past twelve months, (Domestic Business Airline) Australians aged 14+ who have used domestic airline for business travel in past twelve months.
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Top Travel Sites

Australia - December 2019 Australians 14+
  • tripadvisor.com.au

    3,332,000
  • qantas.com.au (Qantas)

    3,287,000
  • booking.com

    2,812,000
  • jetstar.com.au (Jetstar)

    1,700,000
  • news.com.au/ Travel

    1,602,000

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Quote While we use Roy Morgan to uncover and track travel trends, a key benefit is the ability to match a range of specific behaviours or perceptions across different target audience segments  Quote

— Australian Tourism Authority —

Top apps via Mobile or Tablet

Australia - December 2019 Australians 14+
  • Facebook

    11,354,000
  • Facebook Messenger

    10,168,000
  • Google Maps

    9,868,000
  • YouTube

    9,017,000
  • Google Search

    8,126,000

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