December 11, 2025
Australia’s Most Trusted and Distrusted Telcos Deep-Dive Webinar
Topic: Trust and Distrust
Finding No: 10109
Join Roy Morgan CEO Michele Levine to discover:
- What are Australia’s most trusted and distrusted Telco brands?
- Is the Telco sector still the nation’s most distrusted industry?
- How do the Optus Triple Zero outages compare to its previous distrust crises?
- How is Optus performing against Roy Morgan’s Distrust Benchmark Recovery Rate?
- Could one more crisis from Optus trigger a licence-threatening backlash?
- Are Aussie Broadband, amaysim, Vodafone, TPG, Dodo, and Telstra more trusted or distrusted?
Purchase the Telco Provider Trust and Distrust Insights Report here: Roy Morgan Online Store
Margin of Error
The margin of error to be allowed for in any estimate depends mainly on the number of interviews on which it is based. Margin of error gives indications of the likely range within which estimates would be 95% likely to fall, expressed as the number of percentage points above or below the actual estimate. Allowance for design effects (such as stratification and weighting) should be made as appropriate.
| Sample Size | Percentage Estimate |
| 40% – 60% | 25% or 75% | 10% or 90% | 5% or 95% | |
| 1,000 | ±3.0 | ±2.7 | ±1.9 | ±1.3 |
| 5,000 | ±1.4 | ±1.2 | ±0.8 | ±0.6 |
| 7,500 | ±1.1 | ±1.0 | ±0.7 | ±0.5 |
| 10,000 | ±1.0 | ±0.9 | ±0.6 | ±0.4 |
| 20,000 | ±0.7 | ±0.6 | ±0.4 | ±0.3 |
| 50,000 | ±0.4 | ±0.4 | ±0.3 | ±0.2 |
